My family was looking for a second car. Looking on line we found a few cars we liked at Zeigler Ford. We meet Kirk Weiss and he became our salesperson. We gave him our list of cars and off he went to get the first one to drive. By the time we got back from a drive in one car, he had another one ready for go. We finally settle on a Lincoln MKC. When we sat down to do the dreaded deal making, It went and was a breeze. I gave him a price that I thought was fair and Kirk went to bat for us. With in 15-20 minutes we had the deal. Kirk was very helpful personable and knowledgeable. Everyone I talked to was more than willing to help. I will be doing business with Ziegler Ford and Kirk Weiss again.
Your service folks were fine, but I am disappointed with Ford Motor Company with not dealing with my 2012 Ford Focus with known issues with the transmission/clutch operation history. I paid over $100 recently to get diagnosed with issue that was already known from previous dealer visits, and remedy was now quoted at over $1000 to fix. Runs the same as when I bought (rough shifting always, from day one as known issue with this model), and explained to anther Ford Dealer previously, but now is not eligible for extended warranty fix. Dealer would not fix under warranty earlier, before mileage limit exceeded.
I have been a Keller Ford customer since 1999. Jay Kadlec made the purchase process easy to understand, by returning my calls the same day, and accommodated my busy working Mom schedule.
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