I just purchased a vehicle from their used car center. It took three trips from Seattle, numerous texts, and some tough conversations, but I finally got a deal with which I felt comfortable. If you are looking for the traditional used car buying experience, come to Marysville Ford, but get ready to haggle!
New car 1300 miles so can't comment to reliability
by GAB from Taylors, SC
December 19, 2018
very roomy, looks good, drives good, wings on hood obstruct vision some, no big issue. Problem is ride is noisy and rough like tires are stiff. This also creates minor dash, door. window vibration noise even though minor, still annoying. My 2005 suv with good tires does not do this. I have researched and found the prelli tires I have are much cheaper than Michelin which would give a better ride comfort.
Very knowledgeable, helpful, and friendly staff at Bickford Ford that helped me with purchasing my new vehicle. I have purchased vehicles here before from Dave, and will continue to refer him and Bickford to others. Michael did a good job showing me the features in my new vehicle.
Reliable and Comfortable
by RevR from Chattanooga TN
December 26, 2018
This car has met all our needs. Comfortable ride over long distance trip, plenty of room for cargo and/it additional passengers. Great for personal electronics front and back and plenty of safety features.
Good experience. Our salesman, Russ was great, very patient and found us the exact car we wanted. We were unfamilar with all the new features on this car and Michael Holden went over everything with us. He was extremely nice, did not rush us, answered all our questions and was a pleasure to work with.
The three people I dealt with were top notch and super friendly. Cayce Miller helped me find a great deal on my Escape, in the perfect color. Michael Holden helped me w/the techy stuff as I am old school on my Fords. Then it was time for Eric Berg to perform a miraculous loan for me. Thank you all so VERY much. Lucy loves her new Escape!
Bickford was recommended to me by a friend and my Doctor. Being a senior citizen I was hesitant to deal with car salesmen. Still I checked with several dealers and it turned out that Bickford was the most honest and patient. My salesmen was Russ Sumpter and he helped me understand the whole process of buying a new car. After I purchased my new ford explorer I was then introduced to Michael Holden Technology and delivery specialist. He helped me to understand all the electronics in my new car and has an open door policy where he will walk me thru anything I do not understand. I would of been lost with out him. I would highly recommend Bickford Ford the people make the difference.
Great people, my truck is well taken care of. Have gotten many years of dependable service by having Harris Ford do most of my maintenance. They don't oversell you on things you don't need.
Love our New Edge
by newFordfan from St. Louis, MO
January 11, 2019
Is a great sized SUV. Bigger than the compact suvs, but not a monster. Gets great gas mileage, handles well, easy to park and maneuver. Wonderful for a family with a dog, plenty of cargo room for luggage and out 70lb dog. Look forward to having this Edge for years.
A great car buying experience! My husband and I came here to check out a Ford Explorer and we bought it without any pressure. The employees stayed after hours to complete the buying process and were very helpful. We drove away with the car of my dreams and we felt great about the process. My husband and I highly recommend this business.
Buying my 2017 Certified Pre Owned Ford Fusion Titanium was the easiest transaction ever! It was worth the short drive from Everett not to mention the Tax savings! I would highly recommend this dealer.
Spacious, quiet, easy handling, stylish
by alahoney from Alapaha, GA
January 5, 2019
Had an Escape previously and like the Edge better. It is roomier, the seats are more comfortable and it is easier handling. Enjoy it very much.
First time car shopper at Frontier Ford. After failing to make a deal on a used vehicle at another dealership Frontier had one of the models we were looking at so we figured why not give them a shot before heading South to other dealerships off I-5. Our salesman Sean was helpful and pleasant to work with. He wanted to sell us a vehicle but wasn’t pushy. The road we test drove on was a quiet little road next to the refinery. The road is perfect for testing out the vehicle in pretty much any way you need to.
We drive a hard bargain so we thought for a bit that we weren’t going to be able to make a deal. We are experienced car buyers and the negotiations weren’t as bad as a lot of places we’ve been to but there never really fun especially when your tired and hungry. Sean gave us a protein bar and waters during the process. Ultimately the dealership wanted our business and won us over on a Hail Mary. We wanted to shop local at a local dealership but aren’t willing to make a lot of concessions to do so. I feel we got a great value on the out the door price. We were offered many extras but did not purchase any so I cannot speak to that.
The only thing that triggered us was essentially being forced to purchase a vehicle tracking device called Spireon Kahu. It is similar to LoJack and the dealer stated that they install it as a security device to protect their assets and it probably lowers their insurance cost. Long story short we did not want to purchase the tech but it was already installed on the vehicle. We negotiated the price of the tech and ultimately agreed to leave it installed as the dealer stated it would cost money to remove it. Now to the fun part. The 2015 Dodge Dart we purchased is for our teenage son. Using the app for the Tech on a smartphone we can monitor where he is at and be notified if he exceeds a set speed. We chose 65mph. We can also set up an electronic perimeter as well as monitor the vehicle battery from the Kahu app. We got an insurance discount for the active tracking system and trust me you need it when insuring teenagers. I probably sound like a Kahu salesman but hindsight we have no regrets leaving the tech installed. Just make sure you ask the sales staff whether it is installed or not and whether you will be force to purchase it or if it will increase the price of the vehicle if you want it removed. It worked out for us but it may not work out for you. Thanks Frontier for helping us find our son a safe and hopefully reliable vehicle!
Happy about my 2018 Ford Edge!
by HAPPY from Cincinnati OH
December 26, 2018
Feeling excited about my 2018 Ford Edge! Fair price and all features and options that I was hoping for. Recommend this car for anyone looking for some luxury in a cross-over vehicle.
My salesman at the Frontier Ford dealership was very personable which made the car buying experience so much fun. I had my 11 year old son with me and even though we were there for quite some time trying to pick out my dream car, Zack kept us both enertained during the whole process. Very hospitable. I will return to Frontier Ford for any future vehicle needs.
Sweet car to own
by James Edwards from Riverside, Mo
December 21, 2018
The Edge has a good ride and the way the interior is layed out everything is right at your finger tips. The cold weather package is a must.
Great car buying experience. Did everything to make me feel comfortable and never pushed for a sale. I was very picky and shopped for a long time. Great service and great respect. If you come here you will not be disappointed.
Beautiful car. Very satisfied with it.
by Harleychick from Villa Rica, Georgia
December 20, 2018
Beautiful car. Very surprised at the room in this car. Looking at outside, it doesn’t look as big as it is!!! Thank you to the dealership Pioneer Ford
Within a five hundred miles of where I live there were only 2 2015 Ruby Red Mustang Convertibles One at Frontier and one south of Seattle. Frontier's pricing from the start was spot on. It was just under 400 miles to Frontier and well worth the trip. Salesman JR was great as was the Sales mgr. David. Very pleasant buying experience. A few weeks later I realized that I had two left boot covers. Apparently a factory screw up. Both David the Sales Mgr and the Gen mgr Mike Z stepped up to the plate and ordered and shipped me the right part. Adam in the Service Dept was also helpful in fixing this. Wish this dealer was closer.
I gave 5 stars each on Customer Service and Buying Process because dealing with the dealership was very easy - the salesman was awesome! However, when it came to having our daughter's car transported to Texas - the process was anything but delightful. The car was picked up on 26 May and as of 4 June it still sat at the origination point. Since Frontier Ford recommended the transporter I do feel they share some culpability for selecting the transporter. Hopefully we will receive the car and it will be the 'diamond' that it was made out to be.
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