great dealership, great process
November 22, 2018
November 22, 2018: Here is a description of my experiences at Lake Shore Toyota, with sales consultant Mike Pietrzak and General Manager Kim Gillette, resulting in my purchase of an SUV yesterday. (1) I was informed by Mike that nobody at the dealership had any incentive to mislead customers, because they are not compensated by commission. He also informed me that the prices shown on the vehicles are non-negotiable. (2) He listened to what I said I needed, and he suggested the RAV4. (3) I drove the RAV4 and said that I would buy it. (4) Mike prepared a pricing form showing me the list price, as well as Toyota incentives and dealer incentives, and the sales tax. There was no discussion of trade-in value for my car because I did not indicate that I would trade it. There was also no discussion of add-ons like extended warranties, fabric protection, etc. (5) when I stated that the price was acceptable, the General Manager, Kim Gillette, went to her office to explore financing options. Fifteen minutes later, she came back with a printed document showing the various possible options and told me which she thought was best. Being equipped with an MBA, I immediately saw that her suggestion was correct. (6) I decided to trade my car. Kim drove it, and offered me $2000 for my 11-year-old, oil-burning Honda. I accepted the offer. This trade-in value was factored into the price of the RAV4. (7) I made a small deposit and went home to unlock my credit report. (7) Within 3 hours of my unlocking my credit report, Kim had obtained financing from Teachers Credit Union at a lower monthly payment than she had originally estimated. Kim also suggested that I come in after 5:00PM, to minimize waiting. (8) I showed up at the dealership at 5:10 PM. Mike had already prepared all the documentation. At this time, he reviewed with me the various add-on options; I declined then all, and he did not try to change my mind. I signed the documentation. (9) Mike took me out to the RAV4 and showed me how to use all of its numerous features. (10) I left at 6:50 PM, with a new RAV4, for a final cost of $25,068 (including tax).
NOTE: The entire process was transparent. I was provided documents I could take home to study or take to another dealer for comparison. I was free to try to find better financing.
At no time was I presented with one ounce of BS. The people at Lake Shore Toyota will not try to manipulate you, lie to you, or take advantage of you. This has been a new experience for me. Needless to say, this is where I will get my cars from now on.
Plus, I love my RAV4.