I went in to look at an Escape and to gather information on purchase options. And so without high pressure, I bought my Ford Escape. Paul was courteous and with much knowledge about the Escape's options and features. I am very glad I went to Loudons. Thank You
After a long buying process visiting, test driving, and negotiating at other dealers, it was a breath of fresh air to walk into Loudon. Most of the negotiatons they handled with me over the phone, and when we arrived later in the evening the cars we were going between were pulled up ready to go, and we were greeted immediately with great service. From a not so pleasant beginning experience, it was so nice to finish at Loudon. Definitely would recommend, and will be returning for my next car purchase.
Wife and I were looking for a used truck. We found several we were interested in. The sales person on his first day working for the dealership explained the different warranties for each one. There was a couple of issues that concerned me and he and the parts department worked everything out to my satisfaction. The financial person was very organized and made the transaction very painless. I have used the service department several times and plan to keep doing so. If I am ever in need of another vehicle, my 1st visit will be with Sarchione Ford.
My family and I were looking to trade in our vehicle for something more practical and family friendly, since like a lot of families we pretty much live in our car driving from school practices to school events. After visiting several other dealerships with the same old song and dance of back and forth negotiations and pressure to buy we were starting to get frustrated. We finally came across this car and emailed Jeff, he replied right away and set us up with a test drive, it was a friendly environment with great salesmen and finance crew. They all made us feel welcome and made us a great deal. Thank you to the staff at Sarchione Ford!
Purchased a preowned 2015 Nissan Sentra with very low miles and priced great. Carfax was available to review. We live about an 1-1/2 hours away. Talked with Alex Stanley over the phone and he was able to make a deal with us on our trade in. They held the car for 4 days till we were able to make it in. No disappointment here. The car was out front waiting on us to test drive. It was clean and ready to roll. Brandon Brady helped us with the test drive and paperwork. Very patient and helpful with all of our questions. Super pleased with the attention to detail throughout the process. Highly recommended. Very easy to deal with. See Alex Stanley or Brandon Brady and you won't be disappointed. These guys are great.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
My husband & I went to Donnellvof Salem to purchase our 2nd Ford truck. Because of the excellent service we received for our 2010 F150, we knew we wanted to purchase a new 2018 tere also. Our sales consultant was very knowledgeable and treated us with courtesy, patience, and sometimes humor.
Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 6, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
Don was very informative on giving me information my new Ecosport and is a very nice, kind sales representative. He was not pushy or aggressive.
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