I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provided me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
Jake was awesome. I was surprised that I needed door locks to be replaced because of a recall and that it would take until the next day to be completed. He got me a rental car and kept me up to date with phone calls. All was good.
We brought our Fusion in to get a recall taken care of. When I called to set up an appointment to get it done the phone receptionist was very helpful and got us a time that worked in our schedule. The work was done quickly and we had our car back by the afternoon.
I am beyond ecstatic and grateful for the service I was provided by Jeff Lopez and Marin County Ford's management. This team went above and beyond, BY FAR, to make sure I got the best possible car for my money. They made every possible effort, and then some, to make sure to provide me with a brand new car and make it fit with in my budget and financing better than I thought would ever be possible within the context of my situation. I highly recommend this dealership and team. I have already told a few coworkers to check out what this team has to offer. I really could not be happier with the service I was provided and the car I ended up getting. This dealership really tries to do everything for their customers and their situation.
Shannon provided excellent customer service as well as knowledge of the Ford F150 which we were looking to purchase. She listened to the specific features we were looking and found the precise vehicle equipped with everything we asked and proceeded to procure it from another local dealer. Process was easy, efficient and enjoyable. Will definitely refer friends and revisit this dealer for future purchases.
I had the best experience that I have ever had,when it comes to getting my car repaired. When I took my car in, Nick Landis, treated me like family. He took care of all my needs and even offered to call my car rental. He went out of his way and ordered all of my car parts from the KIA dealers. Nick took care all of my charges with my rental, when Enterprise refused to give back my deposit.When I picked up my car, my car looked brand new. I recommend the Ron Duprat Ford on North First Street, for all of your car needs.
They went an extra mile in servicing a body repair
by Paul Diosomito from Vacaville, CA
July 28, 2018
They repaired and replaced my front driver side fender to original perfectly new condition. They also changed my damaged lug nuts, car washed and vacuumed. 4 stars for the amount of time it took to get my car back from repairs. Ron Dupratt ford did the repair from a Quicklane service branch for negligence and improper maintenance when they my car was serviced.
They always listen and respond to any concerns I have
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