I am beyond ecstatic and grateful for the service I was provided by Jeff Lopez and Marin County Ford's management. This team went above and beyond, BY FAR, to make sure I got the best possible car for my money. They made every possible effort, and then some, to make sure to provide me with a brand new car and make it fit with in my budget and financing better than I thought would ever be possible within the context of my situation. I highly recommend this dealership and team. I have already told a few coworkers to check out what this team has to offer. I really could not be happier with the service I was provided and the car I ended up getting. This dealership really tries to do everything for their customers and their situation.
I always feel like I'm being taken care of by the service team at Marin County Ford. I have been coming here for about 2 years now and always feel like I'm getting treated right. I've had some bad experiences in the past with other local Ford dealers, so it helps me appreciate when I'm treated right. Thanks Marin County Ford!
My husband and I have lived in Novato for over 45 years and we have bought and had many cars serviced at Marin County Ford. Lots of our friends also come here. Friendly people always, appreciate their customer service.
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provided me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
Jake was awesome. I was surprised that I needed door locks to be replaced because of a recall and that it would take until the next day to be completed. He got me a rental car and kept me up to date with phone calls. All was good.
We brought our Fusion in to get a recall taken care of. When I called to set up an appointment to get it done the phone receptionist was very helpful and got us a time that worked in our schedule. The work was done quickly and we had our car back by the afternoon.
Thank you to Ashlee Botelho for making my car purchase after 16 years of owning my old car a delightful and stress-free experience. I would recommend you for anyone that is looking for a new car or used car. Best wishes and lots of success.
I couldn't be happier with my buying experience. Everyone I worked with at Marin County Ford was excellent. My salesman Ritchie was incredibly helpful and did everything he could to make the process as easy as possible. Glenn, the general sales manager, was fantastic as well. He went above and beyond anything that could be expected to make sure I left a happy customer - which I did. This is my second time buying with this dealership and I would recommend them to anyone even considering buying.
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