Everything went smoothly and work-to-be-done was explained. I am an elderly woman and they do their best to be sure I understand what they are doing and what they feel should be taken care of with my older car. They are always very helpful.
We called about a used car they had on a Thursday, and they had loan offers ready to go by Monday. Andrew found me a really good rate, and I had my car on Monday evening. It went smooth and they were all very friendly. Overall great experience! I will definitely go back when the time comes for a new car!
We had a great experience shopping at Bergstrom. We looked a long time to find what we wanted and couldn't be happier with our purchase! They were all very friendly and were willing to stay after hours if needed! So glad to be owning a reliable vehicle!!
I really felt welcome the minute I stepped onto the lot. The employees really seem to enjoy what they do and it comes across in how they interact with the customers like myself. I left really feeling appreciated and taken care of.
The staff went all out to meet my needs and requests. Everyone was polite. Never had to wait for assistance. There was always someone there offering help before you needed it. The place is clean. I never felt pressured to buy something.
Curtious professional knowledgeable represented the product well presented the truck to me very clean and went through all the electronics with me glad to have a quality FORD dealer close to me will be doing future business with Klein.
A great dealership, will find a way to get you into a new vehicle, they do and will go out of their way to make sure you are happy even after the sale. Will do business with them again when the time comes.
This place is excellent! We had a HUGE problem with another local Ford dealer, not Bergstrom owned, and Ford Bergstrom in Neenah stepped up to help us out in any way they could. Specifically Mark (service manager) and Rick in sales. Both excellent, professional, and great to work with! I cannot say enough good things about how things were handled from start to finish. Highly recommend!
Very good experience. Salesman Jake very impressive. Went to a number of dealerships looking for what we wanted they all said they would call when they found one,no calls. Jake called 30 minutes later and got what we bought. They also replaced tires & battery which was a nice addition. Very friendly and a awesome place to purchase your next vehicle. Highly recommended.
Recently purchased our dream car and worked with Cody Bates. Cody was really excellent at explaining everything about the sale and financing and was really helpful with answering any questions I had. He also took the time to go over all of our new vehicles features. After the sale he has been quick to respond to any additional questions or concerns that I have had. I feel like he genuinely cared about me as a customer and sincerely wants to keep me as a customer long after this sale, which is rare to find. I hope that he is there the next time that I need a new vehicle.
Thanks Jeremy for your trouble today. Happy with the Impala. Runs great. Sorry about making you chase to Waupaca for the keys .Recommend to anyone.
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