The last time I bought a car was back in 1997, so when I finally decided to give up that vehicle, I started online. I had no idea that, when I would look at the websites of car dealerships, someone would call me within 5 minutes. When I was looking at the Prescott Brothers of Rochelle website, the phone rang. I just waited for a message on voicemail because I was not sure I wanted to talk to anyone yet. After a few minutes of chatting with my boyfriend Glenn, I decided to give Rob Jasper a call back to talk about test driving a Ford Edge. Like I said, I only planned on test driving the car.
I ended up buying the car because I totally enjoyed it, and Rob made the whole process go smoothly. I even had some uneasy thoughts about what I was getting myself into and he was always patient and understanding. Everybody there treated me with great respect so I would highly recommend anyone to shop for a car at the Prescott Brothers dealerships.
I have only two fails on this. !) Due to past issues in my life with ex-cons targeting me (once being rammed in my son's car at Taylor and Sev, I had asked that my car be kept in overnight until I picked it up first in the morning. It was outside in the open with frost when I arrived. (I was in my son's car when on of them rammed us, and my wife also attacked in the grocery store by one, I am a bit cautions. 2) I had asked for the old parts to be returned. The manifold and other parts were not. I was unable to call back that day as I was called into work early and had to get to sleep (midnight shift). Otherwise, the work seems to be excellent quality so far.
Thank you for a great overall experience! We bought a new Hyundai Tucson and Jenn, Tom and Brian were all professional, personable and helpful! We love our new car and would recommend Brian Bemis to anyone.
We would recommend Prescott Brothers Ford dealership! We would buy from them again. We also have had our truck repaired by them and was treated very good. Talked to two salesmen, Rob and Jason. Both seem like hard working guys that want to help match you to the right vehicle.
I was suspicious of the battery when the car was completely dead, and charging and jumping didn't help, but wasn't sure if something else in the electrical system might be involved. I had the car towed to Manley's Wednesday afternoon, they had a maintenance slot open on Friday afternoon, but the service department called at 9:00 Thursday morning and said it was done! Now that's great service! Thanks so much!
We had fantastic service from Moe Thomas who really helped us with our needs/wants in picking out my little Pearl of a,Ford Escape that was a used gem. He was kind, caring, fun and made our buying so helpful and enjoyable. Also, Brian Shewalter really helped meet our needs for financing and payments to make it affordable. Thanks Guys!
I recently had my 1999 Ford F250 winterized and serviced at Brian Bemis Ford in Sycamore Illinois. My truck is like brand new and its all because Jake Johnson and his staff. Thank you Jake keep up the good work
I called, showed up 10 minutes later and they got me in immediately. They went over recommendations, and finished up. I appreciate quick service, since I never know my schedule. Thank you for being open on a Saturday and excelling at customer service! I will definitely be back!!
After looking at cars for about 6 months, I stopped in to Prescott just to drive a Fusion, as it was my last car in the list of "comparison cars." Jason was extremely helpful and didn't pressure me at all throughout the day. He also knew I had been previously talking to Jesse, and didn't mind at all that I was asking for his help while Jesse was on vacation.
Jason and Jesse did a great job helping me throughout the experience. After purchasing my car they did everything to make sure I was happy with my purchase, even calling someone in to detail it 2 weeks after my purchase! My family shops at Prescott, and they've won me over, too!
Thanks to Jim Blomberg and all the people involved at Prescott Brothers Ford of Rochelle for making our car purchase a wonderful experience! We were under some restrictions from our lender and Jim and the gang were willing to work with us. We are very happy with our 012 Escape!
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