I have bought a lot of cars over the years from several different dealerships and this was by FAR the best and most professional truck buying process I have ever been through! Everything from the time I first made contact with Clark my salesman to the time I walked out the door with my new 2019 F 350 was better than I have ever experienced! My truck was done and customized for me and everything was spot on and done the way I wanted! Thank you for an amazing buying experience!
This is my 2nd new truck (F-150) purchased from Gary Crossley Ford and from Tim Parnacott. Both experiences could not have been any easier. Sent Tim some basic specs I had for the truck and a price range I was willing to pay. Not only was I very pleased with the price (which to us consumers is incredibly important), but the vehicle he pulled up to let me take for a test drive was literally the exact vehicle I "built" on Ford's website. Not to mention, it was late in the year and other dealerships I contacted didn't have my desired color, or some feature(s) was/were missing from the ideal vehicle I had pictured.
Purchase day was very simple. I was in and out (including final test drive, trade-in, paperwork, signatures, etc.) in just a little over an hour.
Could not be more pleased with the dealer or with Tim, the sales rep. Thanks to you both! Not only will I be back at some point for another purchase, but any family/friends who are in the market will get a strong push from me to go see Tim and Gary Crossley.
We went into Zeck not knowing what to expect Fran helped us every step of the way and even offered his personal opinion of the truck that I ended up buying! He wasn???t too pushy and helped us every way he could! I will definitely be back and asking for Fran in the future!
Forget what you've heard about buying vehicles from dealerships. Zeck Ford has simplified the experience and made it easy. There was no negotiating or being taken advantage of. No pushy salesmen or tricks being played. Zeck Ford offers the best price upfront, and offers the best customer service around. Nino and the entire staff was very straightforward and kind throughout the entire process.
I recently was in search of a quality used and preferably certified vehicle with low miles. Salesman Louis Scrivo faithfully worked to locate and delivered such a vehicle. Louis Scrivo's courtesy, attention to detail and commitment to not only the sale but also to the service delivery was key. Louis Got It , a Sale equals Service Delivery
5+ Star for Sales team. Great experience. Works well with customer. Paper handling and title/registration dept "upstairs" is AWFUL. 1 month from buying and still not received papers. False promised 3 times already saying its mailed out (outright lies). Everytime you call they have excuse for lying previous time. Now my tag expires in 3 days with no papers in hand. That's the "LEGENDS WAY" I guess..
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
Happy with experience. Took longer than expected. I was surprised they couldn't get the parts for 4 days. I'm very unhappy with Ford about the expense of a tail light. Probably won't purchase another ford until they change their tail light situation.
I bought a new Mustang from Matt Ford and knew I would take my F-150 to them to have the tailgate lock serviced. They did good work, had the truck back quickly, and did not charge much for the service. I am a loyal Matt Ford customer. They have always treated me very well.
Tim was a very good salesman. He was polite and very courteous. We are very pleased with the truck we bought. The dealership was clean and the coffee was good! The finance guy was really nice and explained everything very well.
My husband needed a truck for work. I had already been approved at a buy-here/pay-here type delearship but the loan offered wasn't ideal. I called Gilbert and explained the situation.
He told me to come on in and gave his word he could get me in a vehicle the same day with a better offer.
He and Steven both went above and beyond. They not only kept their word but they got us into a vehicle that was the perfect fit for our family.
When our other vehicle broke down Steven even delivered the truck to me so that I wouldn't be stranded at home with kids and no transportation. This experience made a returning customer, a lifelong one.
Infinity KC team takes the hassel out of car shopping.
by jmiller from DealerRater.com
December 5, 2018
I am a big fan of Infinity of KC due to their professionalism and efficiency. The sales team knows their product, listens to the customer on the type of vehicle desired and provide an efficient purchasing process once the agreement is met.
Doug was so friendly right from the start. He was patient and very helpful with me! He was very informative as well! Thank you so much Doug and Blue Springs Ford for helping me find my car!
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