The best of sales people are at this Ford Dealership at ole Ben Franklin in Wartburg, TN. I always get the best of service. They know how to give you the best deals and very fast and friendly service. A great selection of Ford cars and trucks. Your very satisfied Ford customer. Barb Thompson
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
We went to the dealership to trade in our Journey. I told my husband before we got there “I sure hope we don’t get a true salesman. I truly dislike “salesman”!!!!
To much of our delight Ben was our salesman and he was a delight to work with. He listened to what we wanted. He made suggestions. He didn’t dismiss the little lady like most guys do. I woukd buy my next car from him.
My review was my mistake didn't allow enough time for a response! I apologize to Erick and Kyle for posting that report. Overall I a am very pleased with my purchase, this is my second Ford edge, came from 45 miles away to choose this dealership because I would drive there to have my 2014 edge serviced! These men were very polite and knowledgeable with there vehicles. I would recommend anyone looking for a edge titanium to drive one before buying elsewhere. Luxury on 4 wheels! Real pleased ! Chick
Thank you Mike Ingram for your hard work of placing us in our new vehicles this weekend! My husband loves his New 2018 Lariat 4x4 F350, My daughter loves her New 2018 EcoSport but, I am far beyond in love with my 2018 AWD Edge. The time you spent on our family to ensure we chose the perfect 3 vehicles was amazing. We are very appreciative. Thank you.
I also would like to recognize Erich Spence for working the numbers to ensure we got the best financing available for all 3 vehicles, Jeremy Kerley & Matt Parker for making the paperwork smooth and easy.
So my Review is off the charts for AMAZING. If anyone is reading this and is wondering if they should stop by.. I say YES Stop in and ask for Mike Ingram.
East Tennessee Ford; Nothing but the best!
If you drive from Florida to buy a vehicle in TN
I think that says it all.
They treated us with respect. We felt like valued customers. The deal was more than fair.
Mike Ingram was a stellar sales tech. The GM ,finance ,parts and Joel in service are a team. The techs in service are not to be left out. They are the foundation of sales.
Nate worked with me for over 3 weeks, over the phone considering I live in Colorado, to find a car. If you had a 10 star rating I would give him that! He was kind, considerate, courteous and most of all very, very professional. I will continue using him when I need a new vehicle and so will my family. We have purchased 7 cars from your dealership and he has been the best salesman by far! I appreciate him and all his hard work to get me into a GREAT jeep, like I've always wanted!
I was convinced my Mercury needed a new engine but after the service manager and tech people checked it out they determined the noise was not a problem. This saved me about $5,000.00 and there was no charge for this service.
We were also provided transportation to a local restaurant for lunch while the car was being checked.
Considering the general feeling that most auto dealers are less than truthful, I am extremely pleased with this service department.
I cannot say enough about the excellent sales staff that helped me through what I thought was going to be a horrendous ordeal when I traded my " failing" car.
Both Justin Livingston and Taylor Sparkman made what could have been an aweful day one of the best days of my life and I drove away in a brand new car.
I have to mention the kindness and efficiency of Kevin Fox who also made my day a little less stressful. Thank you isn't enough to these people!!
I have purchased various vehicles from Ted Russell. I like to work with Douglas Peak. Douglas is the very definition of professionalism.
This purchase had its challenges ( not at all a reflection of this facility ). With Douglas as my salesman I really wasn't too worried. With his help and the help of the sales managers Mark and Dag, this experience was as great as all of the previous experiences. I left happy , in my new vehicle.
I will continue to purchase my vehicles from this dealership and I recommend anyone else to give them the opportunity.
I would also like to mention that the service department is also unmatched.
Thank you, All.
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