I am 73 years old and a widow. I bought my first car at Stivers after my husbands died from cancer. I live just down the street and it is very convenient for me. I love that convenience but what I love even more is that I feel so comfortable bringing my car there. I know nothing about a car and I have said to them....I think I need ____ and they check things out and say "You are not needing that right now" They are HONEST with me and I as an older person love that I can trust their judgment for me and my car. I always go in and visit with the salesman when I am getting my car worked on. I mentioned that Matt wasn't in and was told he was attending the Golf Classic that was in town. I mentioned how much my brother and his wife enjoy golf and Kyle gave me two VIP passes for them to go that day to the tournament, and they loved it. I in turn took over Chocolate Chip Cookies. I love the relationship I have with the people that work at my Stivers. The other day I stopped because my Navigation wasn't working and it said something about a card....one of the guys came right out and check and the card had popped out he showed what to do if that happens again. Service with a smile and so much more. I wouldn't shop anywhere else....
The Quick Lane identified a problem with my vehicle that they were not prepared to handle in a timely fashion, so they referred me to the Service Department, who was able to address the issue that even and get my vehicle back to me the next day. I appreciate the flexibility in getting my vehicles serviced during your late hours. The only reason I didn't give 5 stars, is that my vehicle needs additional work that was not identified.
Erika was so personable, wonderful, and knowledgeable in answering any questions I had in regards to my new car in email/texts the few days before I came down from Minnesota to pick my car up! Also, both Jeff and Austin were really great in going over everything I needed to know in regards to my new Ford Taurus before I left the dealership!
All of our questions were answered. Since we live about 2 hours away, we were able to have the price and paperwork done over the phone and internet so that when we arrived the process went very quickly.
I was shopping for a pick-up, stopped into two dealerships and looked at their F-150, saw a advertisement from Granger Motors a lot less money for their F150. So stop in talked to Bill McAtee about an F-150, he bet the price of the other dealer, so I drove off with a F-150, no pressure to buy, it was great!!
I traded my current vehicle for a new Ram 1500. This is the third vehicle I have bought here. I have tried other dealers and have walked out more than once after getting frustrated with the games they play. Granger has always given me a great offer the first time and I never felt taken advantage when doing a deal. The whole team was friendly and accommodating. Love the new Ram!
Have been looking on line for quite sometime for a new truck. Found one at Granger's website that I hoped would have what I wanted. Went and looked at it and took for a test drive and decided it was the one I wanted. After that John took care to get us lined up for financing and it was smooth sailing from there. Took home that night
This place was fantastic from the time I walked into the door and until I walked out with my new car. I will definitely be returning to this place for future purchases. I’ve nvr met such caring individuals and don’t pressure you. I will be referring all my friends and family who plan to purchase a new vehicle to these guys. Thanks guys for everything!!!
I just purchased a used Honda CR-V. We had a great experience with this dealer. The loan went through with no problems. We were treated well. They did everything that they could to make us comfortable and were very friendly and helpful.
My purchasing experience was great. I called Bryan a few days before I came asking about a specific pickup. He answered all of my questions and sent me the auto check report by email. I called the morning I went to the dealership to confirm the truck was still there and it was. The other salesperson informed me that he had it washed and pulled inside ready for me to take a test drive. We had a four hour drive that was well worth it.
When we arrived were were greeted and shown the vehicle. Bryan grabbed the dealer plates and we were off on a test drive. There was no pressure and we came home with a great pickup. Thanks for the great experience.
I buy a new truck every year and this was the first time I had bought from karl Chevrolet. I have nothing but great things to say about my salesman Alex Buck and Colton my delivery coordinator. They did a fantastic job. I will be coming back next year again because of these two.
The only thing that I would change is we were there for quite awhile, part of it was not the dealership's fault though.
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