We bought a beautiful new Ford Edge today. We worked with Dennis to drive and select our vehicle and Marty to complete the paperwork. Both were very accommodating, knowledgeable and extremely helpful. We were given ample opportunities to ask questions and never felt pressured.
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
Code viewed on dash engine was missing turned off restarted ran fine reported to dealership and they corrected problem in wiring under warranty same day no appointment was required and waited for repairs at dealership
The staff was able to get me a appointment on short notice before I took a trip. They got my car in exactly when they said and has it back to me shortly before the time the estimated for the service. I appreciate that my time was not wasted waiting and how friendly they were
Had an amazing experience working with the people at Heiser. They made everything so easy and helped me pick the right car that fit me best. Would recommend this dealership to anyone. I???ll be back for my next car!
Bill is the best and most humble car salesmen I ever met. Th
by NewcarBobby from DealerRater.com
October 30, 2018
Bill is the greatest and they car my husbands truck within days. Bill took extra time to show us how things work on our new truck. Bill is so kind and humble. Nicest car salesmen I mean friend to help us buy a new truck.
Very accommodating, no complaints. Can pick up as late as 8pm on a weekday.
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