I liked working with Nisha, not pushy, very nice, knowledgeable, and helpful. Only issue I really had (I don’t fault mishaps for) was the attention to detail that was given to detailing the car. Heavy dust and grim in easy to see places and crumbs/cereal under the seats. I will have to take it for detailing. Also the car needed new wiperblades right away as they where split.
It's always nice to know that shopping for and ultimately buying a vehicle doesn't have to be a frightening experience! We saw a car online that interested us, and made the 30 min drive out to Youngstown. We were met by Stan and he immediately helped us out. We knew what we wanted, and we knew what we had to trade in.
At no point did Stan try and upsell us, or push towards something we weren't interested in. He listened to us and helped us get the truck we wanted. He was very helpful throughout the process, and did an excellent job keeping us informed. It was absolutely worth the drive, and I will be referring others to him in the future!
We drove six hours from Syracuse, NY to Ohio because they offered us such a great deal on a used F150. Everyone was very nice especially our salesman Stan Kosinski. We would recommend them to anyone looking for a new or used car.
I must say, their service is "IMPECCABLE" to say the least. They don't just sell you the car and walk away; they actually insist they that you please allow them to teach you how to work ALL the gadgets You need a ride just ask for Ron the car salesman and Angel in finance. YOU'LL BE IN A NEW RIDE IN NO TIME...
Arrived promptly at 9:30 AM for a scheduled appointment. I was greeted pleasantly by service. Joan Shea was my advisor. she gave me a quote for diagnosis to determine why I had low heat problem, when outside temperatures are in single digits or below zero. I was grateful they got me in.
Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 3, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
We had purchased a new Lincoln MKX previously from Phil Fitts and returned to purchase a used MKC. Our salesman, Albee Mangino, from whom we had purchased the MKX, was again very helpful, friendly, and fair. We believe we received a fair deal and are very pleased with the MKC. We also returned due to the excellent service department.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
My husband & I went to Donnellvof Salem to purchase our 2nd Ford truck. Because of the excellent service we received for our 2010 F150, we knew we wanted to purchase a new 2018 tere also. Our sales consultant was very knowledgeable and treated us with courtesy, patience, and sometimes humor.
From start to finish, the team at Donnell Ford graciously accommodated my husband and I as we search for our perfect family vehicle. Not only did we get a fair amount for our trade, but they helped us lock in an a great interest rate. So far our Ford Explorer has exceeded our expectations! We will definitely be a return customer, and highly recommend Gary and team for your vehicle buying needs.
Helpful, honest, and caring staff! They are willing to work with your needs and ideas. We loved that they weren???t pushy, but were very knowledgeable. They care about you!
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