Buying process was calm. My husband usually gets pretty worked up but our salesman Jason was very nice to deal with. Very polite and informative. Would buy from Jason again. As for the showroom,needs updated. But you don't buy the showroom so it was ok.
As always, the staff and techinicians are friendly, knowledgeable, and efficient...although the car had to spend an extra few days there, due to a part not arriving, that I was called and advised was fine with me. I would rather have the car fixed properly the first time, and you do that very well. thanks for another great time at Ron Lewis Ford
My leather seats had small cracks on the drivers side Maybe 5 on the top and 3 on the side The tech told me ford calls that normal stretch ...... I'm sorry but I have had leather seats in cars for 20 years and leather furniture in my home and have never had normal stretch occur......it's leather It should give and not tear ..... the solution was to have the seat repaired and it was it looks ok it's not perfect and at my cost of 85 plus tax I would have preferred it be replaced It's sad that ford doesn't back the full product. Not sure I will purchase a ford when I'm ready for a trade on this car my last car was a Subaru and the leather seats were perfect when it was traded in with no normal stretch
Comfortable, Friendly Sales Experience - Amazing Value
by GMCx3 from DealerRater.com
December 1, 2018
This is the third car that I have purchased from Justin at #1 Cochran in Robinson, and with each one, the experience has been friendly, welcoming, and comfortable. He is extremely knowledgeable and really takes the time to get to know his customers and their needs. I am confident that he helps me find the best value without being pushy and he is always available if I have questions or concerns with my vehicle. You are not just a customer to him, you are a friend and he conducts his sales in that way. I would highly recommend Justin and #1 Cochran to my friends and family.
Justin Taylor not only knew exactly what my father wanted, but went above and beyond to get the exact model Jeep with all the options and color he wanted. Without Justin idk if we would have come to Cochran, but because of him I will be back this week to purchase my new vehicle. My dad's company purchased 2 more SUVs from Justin a month later. That right there shows the excitement and dedication we have to #1 Cochran because of Justin.
From my initial inquiry, Justin Taylor not only knew exactly what I wanted, he found it, told me when it would be in, had the entire deal completed, and all of the paperwork complete. He then picked the car up personally and drove it to the Cochran in Robinson. The transaction was completed in way under an hour. He then took all the time I wanted to go over the car. By the time I got home, he already had called my insurance company and they emailed over my new cards. Seamless. That is the way I wanted it. I love my new Subaru Ascent.
We had a great buying experience at this dealership. Terry Watson was our salesman. He was recommended by a friend of ours that recently purchased a truck. Terry was easy to talk to, helpful, informative and answered all of our questions. He made our purchase very easy!
We went in on saturday your crew were so busy Justin greeted us told us someone will be with us shortly got us the keys to the to Rebel we were wanting to look at.As we sat there admiring this bad a** Rebel Justin came out jumped into the back told us everything we wanted to know and went in the following monday and picked it up! Anthony did great job with our paperwork they had the rebel ready .This is our second dodge purchase there! We will buy there again!
I Purchased a new Ford F1 50 I had gone to several other dealerships. I will honestly say that the customer service that I had at Butler County Ford was awesome. Nate my salesman never pressured me or try to sell me something I did not want . Thanks
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