Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter as well and her wants and needs for her first vehicle. She went above and beyond thru the whole process in which we are very grateful. Ty who we signed the papers with was awesome as well got us in and out in minutes! Very hard to find sometimes but I have to say I will for sure send family and friends to Mike Brown Ford in Granbury. A huge shout out to Miss Cindy I feel like we???ve walked away with a friend as well from this awesome car buying experience.
We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that done!! Left in a new vehicle in just a couple of hours!! Very satisfied
Cindy got me into a very beautiful Jeep.! Thank you so much!
by Scantu18 from DealerRater.com
September 21, 2018
I had the most wonderful experience working with Cindy my family has been going to her for years! We absolutely love! She has been our go to girl for any new vehicles she gets the best prices for the cars that we want. I reccomend going to Cindy at Mike brown Ford in Granbury because she knows how to make you feel welcome at mike brown she knows exactly what she is talking about what the best deals on the lot are.
My husband made an appointment to see a pre-owned car on Saturday. While we were on our way he received a call To check if we were on our way . When we arrived Juan Meraz was outside waiting to greet us . Now I was not in a good mood as did not want to drive this far for a car ( 40 minutes ) but I must tell you that the friendly and welcoming way Everyone especially Juan ( our sales person ) treated us made up for the drive . From the moment we walked in and all through the process of purchasing this car , we received first class treatment just like we were buying their most expensive car there ! They were VERY accommodating with some of the things we needed fixed on the car . Juan made arrangements for me to bring the car back on Wednesday to get those items taken care of and he gave me a very nice loaner car . He had all the paperwork ready for this and even met me at the service area . He kept telling me if there's anything else we can do for you please call me anytime . Today when I went to pick up my car he was there waiting for me and he went to get my car for me while I waited in the nice air conditioned office . My husband said that he even received an email from Mike Brown telling him to be sure to let them know if they can do anything else for us . I have to say I have not bought a car at a dealer in over 16 years but this experience has surpassed any we have had in our auto buying experiences . Everyone we met here at Mike Brown auto had a genuine interest in making sure we had the best experience possible and they very much succeeded ! I highly recommend them and it was definitely worth the drive . I hope I don't need a car again soon but if I do this is the place we will come back to without hesitation . You don't need to go to Fort Worth or anywhere else . There are not enough stars in your rating system to give them especially Juan Meraz . While our paperwork was being done he chatted with my husband and I like we knew each other for years . He is so friendly and caring . He's not pushy and made sure that we were happy with our purchase . So go see Juan if you need a car ! I guarantee you will have the best experience and you will drive away happy !
My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
This was my first visit to AutoNation Ford. Easy and painless. I set an appointment on-line for a 30,000 mile check up and service for my vehicle. Met my Service Adviser, Jerry Fisher. Mr. Fisher was helpful and attentive. Kept me updated throughout the visit. The appointment was for 1pm and I was out by 2:30pm. Everything that I asked to be done was done. A couple of things I requested, transmission fluid change and tire rotation was not. The items were checked, but deemed not necessary at this time. Fluid level and condition was fine and tire wear was not sufficient to warrant the tire rotation. Saved me a few dollars on the visit. That is always a good thing. Told Mr. Fisher I appreciated his help and expertise and that from this point on, whenever I come in for any service issues ... emergency or routine ... he is my point of contact.
Douglas Ball gave excellent customer service in helping me find a car within my budget. We had looked at a couple of cars with no luck and then a car came in the day that we were there and it was perfect. Doug made sure that we secured that car and we couldn't be happier.
Brett kept me updated on my Truck everyday it was in service. He was polite, kind and honest.
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