Turned A Tough Situation A Great Experience
December 3, 2018
I purchased a low mileage used Suzuki from Sam's and had a great experience at the store, throughout the buying process. Unfortunately, less than a week and half later, the engine block blew out and I knew that we did not have a warranty on the vehicle. I called Sam's in a panic, as we definitely could not afford to be without a car but also couldn't afford to pay full price for another one. I spoke with Brooke's and he was very compassionate and understanding of our situation and worked with us to make things right, even though they hadn't done anything wrong and had no legal obligation to do so.
I wish their were more dealerships like this out there! They treated us like, I assume, they would want to be treated in this situation: with compassion and understanding.