November 5, 2018
My wife Lynn and I had an exceptional experience with the recent purchase of our Ford Escape. We were not in the market to replace her 2007 with only 70,000 miles as it has been an exceptional vehicle. However, we needed to gift this car to my son and daughter in law due to circumstances with their vehicle situation. Lynn started her search at the Toyota dealership, as we also own a Sienna Van, which we love. The Rav was a contender, but she also loved her Escape, so she headed to Echelon Ford, where we have purchased 3 vehicles in the past. From her first step in, she was fortunately greeted by Julie Thompson, who from the first moment worked with Lynn and listened to her thoughts, needs and seemed to immediately know what she was looking for. Her constant comment of "we will work with you to get you what you want and need" was an understatement. She worked effortlessly over the week, with late night visit from one or both of us, driving the Fusion and Escape with various features and colors and never once over the 4 days did we ever feel we were annoying Julie. She was always gracious and welcoming. She worked her fingers off, running to get cars, park cars, then the Escape, and back again. She continued to work with us and our budget and "must haves" in each car, demonstrating lease options, purchase options and financing available. On Saturday, Lynn decided on the Gray Escape with exactly what she wanted with extras, not needed, but nice and at the price she felt comfortable with. Julie Thompson has not only become our salesperson but a friend. She knew the business, worked hard to get us what we wanted and never once talked down our other vehicle we were comparing, which was the Rav Toyota. She was always the professional with us and in her explanations. She is to be commended and while she admitted she was new to Ford, she will be highly recommended by Lynn and I to all our family and friends in the future.