Jeff Wyler Florence GMC earned our respect
November 6, 2018
Well it's that time again, Wife and I looking for a new SUV at Jeff Wyler Florence GMC. Great job once again gang ! Love those folks at Jeff Wyler. The wife and I fired up the computer, our first stop -- Jeff Wyler Florence GMC. We begin looking up the vehicle we wanted, (word of advice- if you do this prior to your visit, it makes things go so much faster). We printed it, grabbed a shower and headed out the door to Jeff Wyler GMC.
Now we both enjoy walking the lot even though we printed out one, because we just like to walk and see if there might be something else that appeals more… providing the budget allows it. (We had a 2 year old SUV, bought brand new from Jeff Wyler). We met up with a new Salesmen, introduced himself as Dave Osborne. (Our old friend was gone and one other had just retired). Dave Osborne wasted no time when we handed him the computer print-out. He told us to hang on and please help yourself to coffee and donuts or a snack while he finds the SUV from my print-out, just a moment or two later, Dave brought it up to the front door. It was the exact same SUV model and Stock number in my print out
Dave came in, said let's do a walk through shall we. Dave covered everything on the new SUV from Transmission to tires to gear ratio. I mean he even covered what I call the junk stuff: On-Star, and XMradio. Dave knew his stuff and was well educated. He looked over our 2 year old trade in and asked a few questions and said lets go in to my desk. He pulled out his ink pen and went to work on our deal, wasting no time, about 20 minutes later Dave crunched the numbers and sent our first deal to the sales manager all under 30 minutes total! Dave Osborne was a great person whom we came to like quickly, he’s smart, well mannered, sharp and neatly dressed, (God bless him ...that long sleeve heavy shirt on a steamy hot day, WOW… better man than me, I couldn't do it).
After looking over our trade in and budget we came to a deal that we all agreed upon, Dave started the paper work and after a short time Dave Osborne handed us off to the Loan officer, Terry Long, (a great friend of ours whom wrote our two previous deals). Terry was excited along with the wife and I, it had been a while and we had things to catch up on with Terry, he’s a wonderful person and friend. We got through the mile of paper work, shook hands and went outside to wait for the SUV while it was being detailed. Dave in that long sleeve shirt, steamy hot day, jumped right in to assist and complete the detailing.
One thing that shocked the wife and I after all the years we have been dealing with Jeff Wyler Florence GMC , as Dave handed us the key to the New SUV, he introduced to us Jason Rebholz the General Sale Mgr., Jason shook our hands and talked with us thanking us for our business long term business. Never in all my years of buying vehicles anywhere, I mean never before --has a General Manager thanked me for my business or so much as smiled or shook my hand. The wife and I were totally shocked and in disbelief. This really impressed us right there, but when a General Manager shakes your hand and thanks you but going one step further …Jason was in no hurry to walk away, yeah that’s really impressive. The wife and I have decided that moving forward; we will stay with Jeff Wyler Florence GMC from now on. I’m done doing business with any other dealers. Jeff Wyler himself is such an interesting and wonderful person, he’s a great man…but the folks at Florence GMC have now gained a lifelong customer and they have well-earned our respect. Thank you Jeff Wyler, and thank you Florence GMC family… You guys Rock ! Dave Osborne, Terry Long, and Jason Rebholz.
I want to extend a special thank you to the Florence GMC, site GM – Noah B. for sending me a personal message right from his desk asking us personally to stop in. We want to extend our special thanks to the Service dept; too, who treats my wife with respect.