My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
Really good car.
by YaBooDru from Denver
January 25, 2019
I think that this car is a good car to own. It is nice and clean and fresh and is really nice because it’s reliable and safe.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
by Wolverinefan from Grayling, MI
November 30, 2018
This car meets my needs as I use it for college and get my boys from their schools I have never owned an escape but it is quite reliable THANK YOU voice motors in Kalkaska for the awesome deal
I appreciated Bobs professional service and courtesy.
Decent car that performed better than expected
by Msgmatthewg from Portland, Oregon
November 12, 2018
I thought the Eacape was comfortable, roomy and performed well. Some of the features weren’t user friendly (aux/usb input and Bluetooth) and the ride wasn’t always comfortable but good bang for your bucks.
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