Tom was a pleasant salesman, No presure.. He answered questions. Also, he stayed past store hours to complete sale. So I could receive my Nissan Rogue that* night. Great service! And I Iove my vehicle. Will recommend you to others.
I've been getting both my 2011 Outback and my 2013 Toyota 4Runner serviced at Faulklner. Always a good experience. Bought my used Toyota from them. They gave me more for my used car than the other dealers on the same strip.
This is our 4th purchase from this dealership in last 10 years, 3rd with John Plank as our salesperson. Honest and easy to work with. I originally went in for my scheduled maintenance service on my 2016 Taurus but was also interested in getting another vehicle for my wife. John and the staff worked with us to get us a beautiful 2018 Escape. Service on the Taurus was absolutely great too. Very reasonable price and great service. I am converted to driving a little more to get the great service on our Ford vehicles.
This is my second leased vehicle through Apple of York, formerly Beasley Ford. My first experience with this team in 2016 was awesome. Greg Ernst continued the excellent customer service through my lease term with checking in and informative emails and phone calls. Leased a 2018 Ford SEL Escape in January and the time, attention and care remains excellent. In 11 degree cold weather Greg and I located the right vehicle with the standard and additional accessories and interior I was looking for! This is a dealership that truly values its customers.
Brian Brenneman Sold us our 2nd New SUV at the new Apple Ford/Beasley. They had everything ready for us to pick our new Edge Sport. The process was quick and easy. Great services from the sales department thru the finance department.
Had a good experience. Staff was friendly and knowledgeable. Would definitely recommend. I called to ask about more details about the truck before I drove a little over an hour to get there and was pleased to see everything was described completely accurate and not sugar coated.
I'm driving my 4th new Ford Escape purchased in the last 12 years, and all four Ford Escapes have been purchased through sales rep Dan Behmer. Dan's customer service skills are outstanding, and when I return to Whitmoyer Auto Group for my next Ford Escape, it will be because of the amazing service I receive from this dealership and especially, Dan Behmer.
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
I felt from the first phone call I was dealing with a straight shooter , and I was right . Kevin could not have been more honest or accommodating. A hard thing to find at any car dealership anymore. In the future I’ll be living in NC but would check 905’s inventory before anyone .
After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to us that had the exact Explorer we wanted. We ended up leaving unsatisfied with the customer service we received and searched again after we left, for a similar Explorer. That search brought us to Caleb with Apple Ford, he assured us that if we made the drive there they would give us the best numbers possible. We decided to hope for the best and make the trip- Caleb had the car ready out front, they had already started working on a deal for us, and ended up giving us better numbers than we expected! They beat any other dealerships numbers that we spoke with, Caleb was so great to work with from the start, Jackie was quick and efficient, and they had us out in record timing (per our request). We had such a great feeling after we left and are still very happy with the experience we had at Apple Ford - we will be back!
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