Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
After talking with Tom over the phone giving me a deal on Nissan Pathfinder I made the drive down and I’m so glad I did. When I arrived I met with Tom who than handed me off to his colleague Jonathan. These two are the best gentleman I have ever worked with when buying a car as they made the entire process go so smoothly. These guys are true to their word and I highly recommend anyone looking for a new car to come see them. Thanks again Jonathan and Tom.
Extremely easy, no pressure buying experience. Cesar my salesman, Frank the sales manager, and Larry the business manager all great to work with. I got a great deal on both my purchase and trade-in. I would highly recommend this dealership. They are very customer oriented. A solid 5 star rating! Thank you very much!
I purchased online, which can be a scary proposition. However, Mikey at Victor did a great job of describing the vehicle and it was as represented. The entire process was smooth and easy, from purchase to delivery.
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
I have only two fails on this. !) Due to past issues in my life with ex-cons targeting me (once being rammed in my son's car at Taylor and Sev, I had asked that my car be kept in overnight until I picked it up first in the morning. It was outside in the open with frost when I arrived. (I was in my son's car when on of them rammed us, and my wife also attacked in the grocery store by one, I am a bit cautions. 2) I had asked for the old parts to be returned. The manifold and other parts were not. I was unable to call back that day as I was called into work early and had to get to sleep (midnight shift). Otherwise, the work seems to be excellent quality so far.
by my first purchase from Gillespie Ford from grayslake Illinois
October 8, 2017
Steven Norton was very helpful And took his time with me and my wife and that’s why we purchased our vehicle at Gillespie Ford, we did stop at other dealerships but Mr. Norton explained that Mr Gillespie is not like any other owner he is not just concerned with selling the car.
that’s just the beginning. But we are going to be there after the sale. And that what makes us different from any other dealership .
Sincerely a very happy customer
This was our first out-of-state vehicle purchase and we couldn't have been happier with the process and outcome! My husband and I purchased a quality used Subaru recently and had the pleasure of working with both Sam (mostly for sales related assistance)and Mario(for paperwork and legalities).
Sam was so easy and wonderful to work with-we even finalized our sale via text! Anytime we had a question, Sam was quick to get back with us, and sent numerous photos to help us "be right there with him" and show us proof of his answers. For instance, we needed to know how the tire tread was looking on the tires since my husband travels thousands of miles weekly for work... Sam sent me photos and all the information we needed.
We felt very confident in purchasing our Subaru even though we had never met Sam or Mario and weren't ever able to drive or see the vehicle until it was delivered to our home!
Paperwork was overnighted fast and the buying process was super simple and straightforward. Never did we feel any of the negative sides stereotypical to car sales as these gentlemen are far above and superior for the industry. Very professional indeed. We would gladly support World Class Auto Group in the future and will definitely reach out to them for our next purchase! Highly recommended!!!
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
Working with Mario and Joe was best experience like any dealer I was before...friendly, professional and knowledge
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