Went online and made an appointment for regular maintenance. Altho there were several cars in the entrance bay when I showed up, I was immediately seen and within 10 minutes I was processed and in the waiting room. The service techs are all great people, really kind, upbeat and respectful. I always feel comfortable going in there and they genuinely listen to any concerns.
Made a trip from Ohio to purchase a used Murano that was listed in Cars.com. The vehicle had all the bells and whistles we were looking for at a fair price. Unfortunately, the vehicle did not have a panoramic sunroof but Zeigler listed it as including the sunroof. When we arrived and noticed the vehicle did not have a sunroof we decided against the purchase - it was a show-stopper for us. Zeigler quickly owned their mistake, sincerely apologized and made a commitment to lower the price and/or offer any vehicle on their lot at a discounted offer. The incorrect listing was an obvious error but we were very impressed with Zeigler's response to make the customer happy. We ended up not purchasing a vehicle but we were VERY satisfied with this dealership. P.S. - I noticed the listing was corrected the same day.
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
I was help by Mike, he was very professional and helpful, he makes me feel that I was in a good hands ( Not like the other company) and like a good neighbor he was there for me. I appreciated what Mike did for me to fix the problem on my car. Thank you so much Mike!
This was our first out-of-state vehicle purchase and we couldn't have been happier with the process and outcome! My husband and I purchased a quality used Subaru recently and had the pleasure of working with both Sam (mostly for sales related assistance)and Mario(for paperwork and legalities).
Sam was so easy and wonderful to work with-we even finalized our sale via text! Anytime we had a question, Sam was quick to get back with us, and sent numerous photos to help us "be right there with him" and show us proof of his answers. For instance, we needed to know how the tire tread was looking on the tires since my husband travels thousands of miles weekly for work... Sam sent me photos and all the information we needed.
We felt very confident in purchasing our Subaru even though we had never met Sam or Mario and weren't ever able to drive or see the vehicle until it was delivered to our home!
Paperwork was overnighted fast and the buying process was super simple and straightforward. Never did we feel any of the negative sides stereotypical to car sales as these gentlemen are far above and superior for the industry. Very professional indeed. We would gladly support World Class Auto Group in the future and will definitely reach out to them for our next purchase! Highly recommended!!!
Had a very smooth tranaction . Having found the car online and living 6 hours away. I was impressed on the cars they have in advertising online. Nice and clean cars, No pushing to purchase the car but we bought it. No issues with anything. Was very professional to work with. Highly recommending
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