I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
I hate buying 'new' cars. I hate that awful feeling of being took advantage of. I hate the feeling of paying too much. I hate dealing with dealerships. After spending half my day at a local mega dealership in Decatur,Al I got fed up and left. We drove 10 minutes to Hartselle, Al to a smaller dealership , Eddie Preuitt Ford. Right away I new they were different. The Preuitts, family and kids are there playing in the lobby. It's a very friendly welcoming experience. The place ain't fancy but why does it have to be to sell a car? Jason, met us at the door with a handshake and after a small discussion of what we were looking for he tossed us a set of keys. We test drove Two cars. About 2 hours later I was signing the dotted line. The price was so low, so reasonable i almost felt bad for the dealership. We left Eddie Preuitt Ford in our new car. This is how you treat people. This is what customer service should be. We will only deal with Eddie Preuitt Ford.
After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.
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