I usually have a wonderful experience with Bowditch. For the positives, Al, our service rep who is head of the Blue Team is always a pleasure to work with. Also the mechanics always do an excellent job on our vehicles. However your new process of not being able to speak directly to our service representative lacks customer service. I had to call back twice to have someone return my call and then it was someone who has no idea who we are or what we need. Finally once she gave a message to our service rep he was very accommodating as always and I was able to have the problem resolved. Our service rep and mechanics deserve a 10, however your process does not. We have been clients at this dealership well over 40 years and my concern is that once the people who we have always had excellent relationships with are gone we feel our service and purchasing experiences will be lacking.
We had a great experience today purchasing a new Honda Odyssey at Casey Honda. Joe Bolton was knowledgeable and professional as our salesman. He provided information and answered all of our questions. It was because of Joe that we followed through with this transaction. He was friendly, easy and comfortable in his work. Joe is a great asset to Casey Honda.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I purchased a truck from Courtesy Autos , and John made this process happen so smoothly. The atmosphere was warm and inviting which made me feel at ease. I will continue to keep you all informed during my journey with the team at Courtesy Autos.
I was in the Chesapeake VA area for two days to get a car in preparation to move from NYC, and Tim made the experience quick, easy and hassle free. He gave smart advice on insurance, and connected me with his local Geico insurance while I was test driving the vehicle. Everyone was so friendly, and I would recommend Carlotz for the next automobile purchase.
Great experience with Keith and him team. They went out of their way to put me in the truck that I wanted....and I am picky. Keith worked on days off and delivered the truck to my house! They really made it a walk in the park!
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