Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
The salesman made the buying process very easy when I purchased a used vehicle. All of the employees were very friendly and congratulated me on the purchase of a vehicle. I drove nearly three hours to make a purchase because they had the vehicle I wanted and I'm glad I did. I would shop with Adam's again given the opportunity.
We have purchased several vehicles in the past from Stuart Powell Ford and have never been disappointed in the sales or service. Our most recent purchase did not disappoint. Knowing what we wanted, we contacted the dealer prior to coming in. Regina Kuchenbrod took our call and was fantastic, answering questions in advance of our actual visit. Upon arrival to the dealership we were met by Regina. Regina took us through the buying process painlessly, never pressuring or pushing us to purchase options we did not want (reasons we have walked away from a dealership in the past). By the time the papers were signed and the keys became ours we felt as if we had been lifelong friends. Upon inquiring about some accessories for our new purchase, Regina introduced us to Janice Albright. Once again Janice answered our questions, helped us make accessory decisions and never once did we feel pressured to purchase. I would recommend the Stuart Powell dealership to anyone looking for a new (or used) car or truck! When you get there ask for Regina and for your accessories talk with Janice!
Worked with Ben Johnson. He stayed overtime after the dealership closed to make sure I got the truck I wanted. The wold thing was easy, quick and painless. Some dealerships keep you forever trying to upsell you. Not these guys. They listened. They treated me how I wanted to be treated. I highly recommend Stuart Powell to anyone looking for a good deal and a great experience. Only way to make it better...free bee and bacon wrapped chicken wings
Very pleased with my purchase experience at the dealership
by Reeltime1 from DealerRater.com
December 1, 2018
I rate the delearshop a 5 mostly because of the sales representative Ashton Thornberry he was very professional and knowledgeable about the vehicles and also the dealership ha a very good selection of the trucks I was interested in.
Top notch service from start to finish. I purchased a vehicle online from Hilton Head SC and Reese had it delivered to me the very next day! No hassle, no games. Outstanding customer service and promptness to deliver! I highly recommend. Thank you D.J, Reese, and Mr. Bill
This is the second time I have bought from By-Pass Motors and will go back if I ever get another car. They have a good selection and I especially like that there is no pressure and no haggling.
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