My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car. But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best!
Tyler Impressed us so much with his attitude toward life and his attention to us as customers and our needs. The tour he provided us with the dealership showed the pride he has in Bandfon and in the Hyundai product he represents. We were so impressed that we purchased 2 new Sonatas.
If you are looking for a dealer that doesn’t pressure you or forces you to decide this is the place. Our salesman Ron is amazing! No pressure, very knowledgeable, friendly and no pressure. Ray the Manager is a very low key manager who wants the customer to be happy with everything to do with the car buying process.
I would definitely recommend this dealer to anyone looking for a car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you right. My salesperson, Mark Layburn has always been there to find me just the right vehicle at a fair price. After the sale, he continues to make sure that we're properly taken care of with service. It's rare to see that commitment to customer satisfaction. I'm grateful for our relationship.
I went in to get a new lease unsure of what i wanted, Bobby worked with me and got me into a new Ford Escape that i love, he patiently spent alot of time going over multiple different options until i found the one i absolutely loved, i would highly recommend if you are looking for a new car to go through this dealership they are wonderful
Thanks to Dan Iovino & Charles Franzoni of Ramp Ford, there assistance, compassion, professionalism & such diligence, absolutely amazing in getting me MY 2018 FORD ESCAPE that I Love EVERYTHING about it. From the Design to the White Platinum color and comfort to all of today’s technology.
Thank you both, YOUR THE BESTEST, you both made me so very happy and blessed. Thank you again, xo.
Everything was quick, smooth, and proficient. James Boyd is an excellent salesperson. This is the 3rd Hyundai that I bought from 112 and from James. That alone should say something!!! There aren't any surprises!
Stevens Ford is a dependable honest dealership. Their customer service is excellent! I've dealt with Jenny Scheele for many years now (I'm in the process of deal #3 with her currently) and she always helps me find exactly what I'm looking for at a monthly payment I can afford. As a single Mom I appreciate her trustworthiness, her patience and her invaluable insight! She gladly takes the time to work with you and provide you with options to help you figure out what works best for you. I wouldn't car shop with anyone else!!
Ford of Branford had what I wanted at an amazing price. Seriously, 3-6 grand cheaper than the other dealers in the area. Chris Lonergan was a stellar sales guy, friendly, knowledgeable and without any of the 'car salesman' stereotype we all know. Even though I had to buy (my old truck died as I pulled into the dealership) I never felt pressured to commit to buying anything, and all the options were laid out clearly. When it came time to work out financing Chris Prevosk did an excellent job finding a good deal for me, and explaining all the options. There was no pressure for any of the usual upsells, and he got me out quickly and efficiently. That said, even though he worked quickly, I never felt rushed.
In about a year, when it comes time for my 10k mile service, I plan on making the drive to Branford, even though there are several dealers closer to where I live.
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