Everything was excellent from start to finish, Matt was great to work, as was Bryan. Highly recommend Van Bortel to anyone looking for a car. Will definitely be back!
Most Reliable SUV I’ve Owned
by irisheyes5193 from North Brookfield, MA
December 25, 2018
This SUV has surpassed my expectations. I love how it drives, it’s nice & smooth like a luxury car. It’s get almost 24 miles to the gallon. It’s s 4 cylinder but has the “kick” of a 6 cylinder. There’s plenty of room in it. I have the Titanium version and absolutely love the “extras” that I didn’t need but am glad I have now!!! This vehicle has far exceeded my expectations!!
Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep!
GREAT VALUE - BIG SUV ABILITY IN A SMALLER PACKAGE
by FL Aquaguy from Wellington, FL
December 12, 2018
This is a great vehicle. I was surprised at how roomy the interior is and the storage/passenger room available. This is the smaller 1.6 L turbo engine and it has more than enough power to drive the highway safely! Nice ride, very quiet! Love the dashboard design-looks super and has a lot of electronic stuff! Handles great, very stabile at low and highway speeds. Got lucky with this car, highly recommend it. Great gas mileage too.
Just purchased our families fourth vehicle from Pioneer. We received fair trade on our truck and picked up the new vehicle the next day. They can have the vehicle ready for delivery the very next day, quicker than anywhere else we have purchased in the past. Very low pressure and we left with a newer vehicle, with less mileage and more options than the competition down the street that was in the same price range. Will be back to buy again. Thank you.
Best small SUV I've found.
by Sireofmany from Moorhead, MN
November 20, 2018
I would definitely but again. This is an excellent cast. Very comfortable. Rides well. Lots of bells and whistles because I bought the Titanium model.
Had a great experience working with Lionel and Hartway Motors. Very nice facility with very personal employees and salesman. They made it very easy to purchase my truck even living over an hour away. I would recommend them to anyone!!
Best vehicle I have ever owned
by Redrobin from Wareham, MA
November 13, 2018
From heated seats, a moon roof, four wheel drive, cool features, and a pretty color. I love it! It drives awesome too. I have a big back seat and room to transport larger items! It's great.
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
by Lexi25 from Colorado Springs Colorado
November 12, 2018
I love this vehicle so much and it’s great on gas mileage. Rides great and very spacious.. would recommend this car to anyone. It’s the perfect family car
Staff was helpful, and really pleasent! Went in not sure what to expect after dealing with some ‘major’ car dealers in the area. They asked me what I wanted to put down and what I wanted to pay, and boom! Drove away that day!
So happy I choose this model
by cdwilliams896 from Londonderry NH
November 6, 2018
I love everything about this car except not enough room for 3 car seats in the rear, you can fit them in but its a tight fit and hard to reach the seat belt connection, it do able but not easily done, I personally find that everything I need to use such as lights, gps, radio is all with in reaching distance and easy to use, its great on gas, drives quietly and of course my favorite feature is the back up camera
This was my first time buying a car through a dealership and it was a very pleasant and successful experience! Ryan W helped me get a loan and worked for a payment plan that would fit me perfectly. Definitely a very personable staff. Oh, and i love my car !!
A beauty from top to bottom.
by Karen from POSTVILLE, Ia.
November 6, 2018
Very good mileage, great heater and air conditioning. Love the fact I don't have to bend down or climb up to get in. Just slide straight across and sit. The stereo is excellent.
The folks in service are fantastic! Everyone I have dealt with at every level in this department are the most efficient and courteous group ever.
This has been such a great car, I bought a 2018.
by Rich from Grapevine, Texas
November 5, 2018
I bought this car from Ford, I was second owner, Ford Leasing was first. I have driven this car all over Texas, and to Colorado a couple of times. I still has 28,000 left on a 100,000 mile bumper to bumper warranty.
Scheduled appointment with Cole and he had vehicle waiting when I got there. Saw one other vehicle that I also liked and was able to see that as well. I was not familiar with area so Cole came along for test drives. Did a great job pointing out features of vehicles. Came very close to deal but his manager wasn’t willing to take care of rusted out struts on tailgate so I ended up buying vehicle elsewhere. Cole did everything right, just couldn’t close $50 customer satisfaction gap.
Ron was able to make the process of buying a car super easy for me. He went above and beyond to make sure I got everything I was looking for in a vehicle. Overall, I was able to look at the car, purchase and pick up the vehicle within the 24 hours. It was a simple and enjoyable process. I would recommend anyone to go here. I can assure that you will leave satisfied. Thanks again!
Love the car but found some things that should have been taken care of before I bought it. Didn't see them until later. First off, tire pressures were set at 19 pounds. If it was just one tire I could understand,possible leak. All 4 tires have stayed at 32 psi since I filled them 2 months ago. I found the a/c inoperative. Found corroded a n d broken wires on power steering pressure switch which helps control a/c. Also found 11 psi in my spare. Since I filled it 2 months ago it has held 60 psi. Not mad, just disappointed.
I had been shopping online for a vehicle and a friend recommended auction direct. Once I found something I liked, it was a short time between submitting my information and getting a call. The salesman was wonderful. No pressure to buy and wanted to make sure I got what I wanted. It was a fast and easy process. I will continue to buy from auction direct
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