Dani was unbelievable. Everyone that reads this, forget everything else you have heard in your life about a used car dealership, or a used car sales person. Dani will definitely make you believe its all rumors. She is great, honest, not pushy, and very knowledgeable. I will buy all my cars with her, and will recommend anyone to Automax Preowned. Or anywhere she goes. Dani is a star! Thank you Dani for the incredible experience
My sales lady Danyelle was amazing. She definitely made this car buying experience memorable. Her professionalism and caring personality stood out like I have never seen before in my many different times purchasing a car. I would highly recommend anyone looking for a top quality used car to check them out.
Overall very good experience at the Bernardi Framingham service station. Timely shuttle service for drop off and pick up and job well done for servicing my 2002 Toyota Camry which was purchased from here and serviced since then at this place.
I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.
We recently purchased a 2016 Ford Edge at Imperial Ford, and had the pleasure of working with Ali Kehail. Buying a vehicle is not one of our favorite things to do, but we have to say, that this experience was a good one. Ali is a great salesman, and we appreciate his superior professionalism. We highly recommend Ali, and encourage anyone who???s looking to make a purchase.... make sure you see Ali....!!!!!!
I went to the dealer for a quick oil change. I was asked by the service guy Don if I had appointment, I did not. I asked how long the wait,he said under an hour. He said he could do it right away.. Had the vehicle in and out as he said. Great job Imperial Ford service team..
Had already planned on buying a truck at another dealership but decided to stop at Imperial Ford in Mendon before heading back to the other dealership. Kevin Raposo immediately noticed me on the lot and showed me a number of options on site. Kevin and Ian Marsh also mentioned a 2018 XLT that was off-site at the time in Milford and offered to take me to see it. While it was not my intention to buy new, they both did an great job of selling the attributes of this (almost) new F-150XLT. They worked with me on getting a fair price on my trade-in to help get to my budget. And despite the extenuating circumstances of the title with the previous owner, they pushed to get the paperwork in order as soon as possible. There was no pressure and they were willing to work with me. A great experience.
Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
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