Ben has always been very helpful every time that I have came in with an issue with my car. Whether it has been a tire replacement, wheel replacement, or regular maintenance, Ben has went out of his way to help out!
Ford Escapes are the best!!
by Mother Pearl from Vestal, NY
May 10, 2019
This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.
Mark M. Internet car sales found an awesome Hyundai veloster turbo for my wife, equipped with the exact features she wanted! He gave us a great deal on a super clean well kept used car. Dealership gave me top value for my trade. Great all around buying experience! Thanx again Mark M. and the Crain team!
Remarkably enjoyable car for the size and price
by TiredMike from Denver, CO
May 9, 2019
This car handles well and is quiet and comfortable. It is a great car for around town and weekend trips. The fuel economy and power are well balanced while the utility works for our needs.
Everything was easy Josh was friendly and took his time to explain everything to us .
Very Reliable car! Comfortable car drives good!
by Charlieshannon from Ohio
May 3, 2019
The Car meets most of my needs and drives good it’s decently roomie I get good mileage I feel safe in my car specially because I live somewhere where we get a lot of snow overall my car is just comfortable and reliable its everything that I want in a car and more ! This is my second escape and I’m hooked for life on this model !
I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.
Very helpful people. Great service! Was helped right away. They even had free snacks and water in the waiting room. Happy to do business with Mark Mclarty Ford
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Jason was great in selling me a truck he went out of his way to put me in it he is very professional at his job I knew after talking to him on the phone this was the place to buy even though it was a 140 miles to drive after meeting with him I drive as far as I need to to buy again thxs Jason D.Arnold El Dorado Ar
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
Started with an online inquiry. Salesperson Candase followed up with me and made an appointment. Follow through was friendly and at the appointment, we made a deal. They had the right vehicle at the right price, even though I had been contacted by two other dealers. Candaae and crew sealed the deal and I drove away a happy customer!
by Drake from Phoenix AZ
May 9, 2019
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
Perfect for my requirements. Plan to keep a long time. Great on road trips and around town. Have the 2L ecoboost, get ~ 29 mpg hwy, 22 city. Now have 105,000 miles, runs like new. Only 'repair' was to replace the vacuum pump (brakes). The battery is a PITA to replace.
Fast in getting you in and out when servicing your car and letting you know if anything more than routine needs to be done and cost. Friendly, makes you feel you are valued. Great waiting area with computers, WiFi, television, coffee, bottled water and pastries and then they wash your car to boot. 2 thumbs up, 5 stars! The Crain Team's got me!!
I've only had it 2 days so far I like it a lot
by Marjorie from Brookfield
May 12, 2019
This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
I have to say my experience with this dealership went a lot better than I expected. I got what I wanted out of my trade-in and they worked with me to get my payment where I wanted it.
So far 2017 Ford Escape is Reliable
by AB from Bloomington, IN
May 7, 2019
Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.
I would like to say that Chris Joshua made the purchase of my 2019 Ford Fusion Hybrid a pleasant experience. I was in town from Houston visiting family for Thanksgiving and I was on a tight deadline to purchase a vehicle. Chris came through in a big way. I was looking to purchase a new Ford Fusion Hybrid and there wasn???t one on the lot. So, Chris tracked one down for me and had it shipped to the dealership. He had it ready for me to pick up before I had to return back to Houston.
Fantastic ! Best vehicle we've ever owned.
by Michael from Inverness
April 19, 2019
The Escape is a great vehicle. It has exceeded all of our expectations.The Escape provides a very comfortable ride .We are so glad we Switched to Ford !
My car buy was awesome from start to finish
Henry and Robert made my experience fun, fast and efficient
I'd recommend anyone buying a car to try them
Luxury Comfort but at a lower price than others...
by Greg from Auburn, WA
April 8, 2019
We love our 2018 Ford Escape! We ended up with the Titanium trim level which has all the "bells and whistles." Comparing it to similar vehicles (Foresters, Sportages, Santa Fes) we have no regrets. With the Escape we feel you get a car that sits a little higher than the others but still has a smooth ride. At the trim level we purchased, we feel like you are driving a luxury vehicle but not near the price of the others base models.
The sales staff at Crain Ford were all very courteous and helpful.
The purchasing experience was smooth and pleasant for me & my wife.
Mr. Larry Hodges has been especially accommodating over several subsequent weeks to help acquaint us with details of our new vehicle.
Therefore, I am quite pleased to recommend this dealership.
Very easy to drive. Love it.
by JROC from Lithonia, GA
March 31, 2019
Design, size, cameras, trial of SiriusXM. Smooth ride and well to maneuver. I would recommend highly to friends and family. The radio system is fantastic, as well as the phone/bluetooth features.
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