After having a horrible experience at Rodman Ford in Foxboro we went in a little wary to say the least. But, even though we came late on Sunday afternoon a couple hours before closing, we were greeted by the Sales Manager Stephen who answered our questions and introduced us to Anthony. Anthony showed us a truck we loved and he and Stephen worked with us on pricing to get us in our budget range, including throwing in labor for running boards and a bed liner. They didn't push too hard, and they left us alone a few times so we could discuss without them in earshot. Then the financing people walked us through everything and answered my million questions (still wary from the Foxboro experience), staying past closing time. We pick up the new truck tomorrow and we couldn't be happier!
I don't think Escape will do too bad on gas and does drive nice. I believe it is cheaper than a Honda HR-V. I wanted an aspirated engine due to recent oil dilution issues with the Honda 1.5 turbo. Could use a few more places to put change, remotes, key fobs, etc. The true test will be, ask me how I like it a year from now. Hard to give a reliability rating as I just bought.
Excellent experience I have very bad credit and was in need of a car Rachel the online sales rep was very helpful and arnesto the finance manager worked incredibly hard to get me into a nice car with low mileage never had such a great experience at a dealership ever will definitely be going back next time I need a car
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most reliable and comfortable car Ive ever driven
by Hannah k from Fort Worth TX
January 8, 2019
This vehicle is perfect for a small family. I’ve never had a major problem with mine since I bought it. Only small mainrenance problems like tail light being out. This car is really comfortable and has all the new features I was wanting. It’s perfect!
The gm Pete was fantastic great customer service and willing to do as much as you possibly can to help the customer with the right deal with the right car. Angela Adams is the best Shields person I've ever dealt with she's professional and down-to-earth person very comfortable to talk to and will do anything to help to get you into the right car she was so good her and Pete that I brought my mom in and they helped her get a car. If you're looking for a car speak to Angela Adams she is the best sales associate ever met.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
BEST. CAR. EVER!!!
by Sarah from Reading, PA
January 16, 2019
It has everything I need and more! It’s sleek and stylish while providing ample room for me and my family. I love my Ford Escape.
In the past I have leased 3 Ford vehicles from another dealership. This showroom at Kelly Ford is state of the art, very impressive. I loved the vintage vehicles on display. I went in with a friend who was in the process of purchasing a vehicle, I had no intentions of purchasing one myself, but I did the next day and couldn't be happier with the service and the whole experience I had at this dealership. Bruno Caetano was my sales person who did a great job, and made the experience stress free. I will definitely recommend Kelly Ford to friends and family who are in the market for a new vehicle.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
I am very delighted with the help and knowledge that Paris showed me and he made sure everything was delivered as promised thank you very much Paris
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
The first time in went to website I was immediately greeted. The loan application was simple and fast. The customer service team were friendly. Michael Galer was one of the friendliest sales people I've ever encountered. I would recommend these folks to anyone I know.
Went in to see a truck they had advertised but discovered it wasn’t what I wanted. They found the exact vehicle I wanted and had it ready for me the next morning. Outstanding!
Great SUV and reliable!
by Bbraun from Loveland Co
January 18, 2019
Very good gas mileage in town and highway. Plenty of room and comfort. Good traction in snow and on ice. Drives smooth. Plenty of storage space. Great back up camera when reversing.
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