This was my first time buying a car through a dealership and it was a very pleasant and successful experience! Ryan W helped me get a loan and worked for a payment plan that would fit me perfectly. Definitely a very personable staff. Oh, and i love my car !!
Remarkably enjoyable car for the size and price
by TiredMike from Denver, CO
May 9, 2019
This car handles well and is quiet and comfortable. It is a great car for around town and weekend trips. The fuel economy and power are well balanced while the utility works for our needs.
Loved this place, Jay helped get me into my first car and I couldn't be happier! If you're in the market for a car I highly recommend this dealership. They're willing to work with you and make the process super easy!
by Ford Happy from Rochester, MI
April 8, 2019
Driver seating is good! Control for radio presets should flow together instead of having to press 'next' to go to other set of preset stations
We're purchasing a van for our handicap grandchild.
by Lluvert from DealerRater.com
December 3, 2018
4.7 (1039 reviews)
Ryan Woodward worked with us I'm getting the van for a handicap grandchild he did a awesome job he was very friendly and went out of his way to help us thanks again Ryan we really appreciate everything me and my wife
My third Escape
by Dean from Green Bay, WI
March 2, 2019
Have enjoyed owning and driving my Escapes since 2000 when I ordered one from the factory. Size is just right for my needs. The transportation service they have provided continue to please me. Latest purchase (2016) has lots of 'bell and whistles'. I've always tried to acquire all 'the tech' that was available. Now the Escape can include a lot of safety tech...hooray! I'm all for it. An air bag in my prior Escape protected me...they work. Am I pleased with my 'Escape experienced? You Betcha!!!
Always a great experience purchasing a car or truck from Orleans Ford. Small town atmosphere and no pressure.
Ford Escapes are the best!!
by Mother Pearl from Vestal, NY
May 10, 2019
This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.
Picked up a great truck and worked with a good guy Larry Bruning. Larry made the process really easy and was a good communicator with email and texting while we finished up the deal. My first full size Ford truck and I'm really happy with it. Thank you Orleans Ford.
Very Reliable car! Comfortable car drives good!
by Charlieshannon from Ohio
May 3, 2019
The Car meets most of my needs and drives good it’s decently roomie I get good mileage I feel safe in my car specially because I live somewhere where we get a lot of snow overall my car is just comfortable and reliable its everything that I want in a car and more ! This is my second escape and I’m hooked for life on this model !
Very welcoming dealership; staff very responsive-Zach McMullen greeted us, made us feel welcome, We were impressed with his product knowledge over several modes and product lines. Took time to explain advantages of various features, followed through with the financial arrangements and simplified the paperwork process. Probably his professionalism “sealed the deal”...
Good car to drive
by Tommy B from Middletown Pa
May 2, 2019
This SUV met all my expectations. It was very easy to drive. I like the room in the hatch. I liked the automatic hatch which made it easier to get in and out of it.
Good and fast service installing set of (4) new tires
by bbristol from DealerRater.com
December 5, 2018
4.8 (400 reviews)
Excellent service, Prompt and good. Coffee hot and fresh I was kept informed as to progress of work being done. Price was competitive with outside tire dealers.
This vehicle is very easy to drive and comfortable
by Tommy B from Middletown Pa
May 2, 2019
I was very pleased with the low miles and the price I was able to get it for. I was impressed with the automatic rear hatch. I teach CPR and this makes it so easy to get my equipment in and out. Upgrading to the features I have on the dash now is awesome.
#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach
I love my car!
by Teewall from Mechanicsburg, Pa
May 11, 2019
This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!
Everyone was super nice. I want to give special thanks to Joe Bumbalo, Kevin Zephaniah, Mike Watts and General Manager Steve. They went out of their way to help my mom and I get the financing paperwork signed making special arrangements for my mom who was recouperating from a serious car wreck a few weeks earlier and then helping me to get a ride to pick up the new vehicle. It’s a beautiful vehicle. I’m super happy with the buying experience. Thanks and God Bless to all!
Like my used escape
by Retired Bus driver from Colonia NJ
February 18, 2019
I just bought a used 2016 Ford Escape it’s a big & better difference from a Nissan Rouge I owned I purchased the titanium model which is a big step up it was a lease return & well taken of I love how it handles & rides. From sun roof to sound system my wife & I are very pleased with it . We look forward to at least the next 5 years or more of driving it before looking for another vehicle. This is my fifth Ford probably will never buy another imported car this was my first last one. I was glad to go back to the ford.
This was my first experience at Ford dealership & it was excellent! The salesman Max Rubin was a true professional and I will definitely be returning.
The BEST choice that we could have made!
by HappyMomma from Kennesaw,Ga
February 16, 2019
Fords have always been top of the line for me, and the Escape lives up to the name. Lots of leg room, lots of get up and go, smooth riding, comfort for the grandkids and plenty of storage space in the back.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Job well done!
April 3, 2019
We couldn't be more excited! Derek did a great job listening to us and finding us the right Escape. We chose Columbiana Ford because of their service department.
Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!
Sleek Styling, 4-wheel Driving
by Konedog4 from Forest Lake, MN
April 12, 2019
Smooth ride, responsive acceleration, sleek styling, and good gas mileage for SUV.
The only drawback, and it is minor, is that the cabin is a bit smaller than a typical mid-sized SUV.
The service dept. forgot to put my next oil change mileage sticker on the windshield. It always seems I get a bunch of service coupons via email, right after I have service done to my car, not before the service.
Great deal from Jared Drake
by MARK from Lakeland
March 7, 2019
What a great car can't wait to put some miles on it. Wife loves the shade of blue. the nav system and backup camera are a blessing
Awesome is what comes to mind for ed and Shawn! These guys kept me updated for my loan and were nothing but pleasant on the phone with me! I would do business again with these guys! Thank you for all your help! I love this car! I recommend you buy your next car from Mazda of west ridge! Tell them I sent ya!
We love it!
by Dom from South Whitley, IN
March 3, 2019
We test drove several suv brands and this one was the most comfortable and smooth ride for the price, mileage, and year we were looking at.
I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
by Sheri79 from Sycamore, IL
April 30, 2019
This vehicle meets all my needs. It’s a nice height for getting in and out of it. It’s roomy on the inside. Just a really nice vehicle overall!
My experience was great ! Thank you so much West Herr Ford ! The staff was amazing ! Very friendly helpful and patient. The staff was always willing to help and answered all my questions. Definitely made my car buying experience a good one! Also I received the absolute best price on my vehicle. Thank you so much!
Plenty of get up and go!
by Ford fan from Placitas, NM
April 22, 2019
I really like the way this SUV drives. Handles more like a car, very responsive. I got the 2.0L engine and AWD. It is the Titanium so it has heated leather seats and I love them. Very comfortable. I have to merge on the Interstate with a very short merge lane and everybody it typically doing 75+MPH. This SUV really goes when you press on the gas paddle and I love that. The visibility is excellent and I love to sit "tall" so I have my seat about as high as you can get it. The brakes are excellent and saved me from a 15 car pile up on the Interstate just last week. I also love all the cargo room. I love to "go antiquing" and with the rear seats folding completely flat there is quite a bit of cargo room. Really happy with my purchase.
Buying a Expedition was very easy and also great price .
Great first car
by maxener from Waldorf, MD
April 17, 2019
I recently purchased a Ford Escape and I like it. It is a great commuter car and I need 4x4 because of the snow. Nice looking car.
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