Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
I normally don't write reviews, but after my experience at Jordan's used car lot I feel compelled to compliment Kara M. and Ryan L. for excellent customer service! Both persons went above and beyond what was expected and should be recognized for this. I know where I will buy my next car in the future! Thanks Tara and Ryan!
by Linda from near northwest neighborhood. from South bend,In.
November 10, 2017
Mike Banashak and Soc Gray are over the top in sales department. There energetic personalities are contagious and informative professionalism is very uplifting. Thank you for my positive car buying experience. You are highly recommended.
. Wendy was very helpful and easy to work with. Not a fan of shopping for new cars but she made it much better. Went in looking for one type of vehicle and decided it wasn't for me. She brought up all vehicles in my price range and found just what I was looking for. I'm very happy with my decision.
From the very first contact, they were responsive and attentive to what we were looking for in a used truck. We scheduled a visit to the dealer to see the truck we’d pick out online and they had it sitting out in front of the store waiting for us to test drive. Spencer was polite and asked a few questions but we never felt any pressure to buy.
We bought the truck and as time went by there were two minor things that I had overlooked (nothing that affected the truck or its performance). Texted Spencer and he took care of them right away!
Great dealer that stands behind their product
Thanks to Spencer and the Jim Dobson crew.
We really enjoyed are experiencing with buying the car we wanted and the salesman was very professional. Everything was done in a very timely fashion and we were treated as if we were Family I would definitely refer this Dealership to all Friends and Family . Thank you for the wonderful experience we had at Jim Dobson Ford
Dropped of my vehicle for service and a particular suv caught my attention very friendly sales people with a no pressure approach highly recommend saures and there staff i woiluld buy another vehicle in the near future from them again
Almost makes me want to buy a car every day. Our sales guys Felipe and Brian went over and above to get us the best possible deal they could. Working with Brian in the finance area was smooth and professional.
First and for most I would like to thank the Ziegler ford team for providing exceptional customer service to me and my family and treating us like we where apart of there family. From start to finish they give there customers there undivided attention and make sure to do there absolute best in helping get the right vehicle your family needs. You guys ROCK!!!
I took delivery of a new 2019 Nautilus and had a very positive, professional experience! The staff was well prepared and I experienced no delays with the delivery. I would recommend Campbell Ford Lincoln!!
Our salesmam, Dan Marshall, was great to work with. He took the time to find the car I wanted. Very personable and easy to work with.
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