Excellent experience I have very bad credit and was in need of a car Rachel the online sales rep was very helpful and arnesto the finance manager worked incredibly hard to get me into a nice car with low mileage never had such a great experience at a dealership ever will definitely be going back next time I need a car
Mike was very friendly, pleasant and got me in and out in less than the 1hr 15min. I was told my car would take, when I made the appointment. Love that I am able to get service on a Sunday as well. Very convenient You Rock Mike!!!!
Great service from Lee Diamond.
It felt like a nice place to do business.
Most reliable and comfortable car Ive ever driven
by Hannah k from Fort Worth TX
January 8, 2019
This vehicle is perfect for a small family. I’ve never had a major problem with mine since I bought it. Only small mainrenance problems like tail light being out. This car is really comfortable and has all the new features I was wanting. It’s perfect!
Went in to see a truck they had advertised but discovered it wasn’t what I wanted. They found the exact vehicle I wanted and had it ready for me the next morning. Outstanding!
Absolutely LOVE this vehicle!!!!!!!!
by Out2Lunch from Southfield , Mi
December 13, 2018
Superb gas mileage, plenty of room, easy access to controls. Heated seats , a backup camera, and ability to make a call simply by pressing a button an the steering wheel and speaking. Also this car will call 9-1-1 if a significant accident is detected (I think if the air bags deploy)
We've bought over 6 vehicles from McFarland because everyone us nice, understanding, not pushy and friendly. I never feel rushed to make a decision. We will keep going back. I even recommended them to my daughter. She ended yoo trading her 2012 edge for a 2015. We both received great deals.
The first time in went to website I was immediately greeted. The loan application was simple and fast. The customer service team were friendly. Michael Galer was one of the friendliest sales people I've ever encountered. I would recommend these folks to anyone I know.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
by Bradleyd8 from Rochester, MI
December 18, 2018
This is an overall great car. It is very comfortable and has plenty of storage space for the size of the car. I would definitely recommend it to anyone.
Dean and staff were very helpful in the buying process. I ultimately found the vehicle I was looking for. Dean and staff went over all my options made the paper work easy and painless. Thank you Dean and McGovern Subaru for the good customer service!
by wigke36 from Youngstown ohio
January 8, 2019
The escape was a good addition. It a comfortable car and it the first time for keyless and a remote start. It’s a very reliable car and good in bad weather.
Super car buying experience!
Very smooth operation. They handled everything to the smallest detail.
Couldn’t be happier !!
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
I had test driven a Ford C-Max Energi in 2014 and completely fell in love. I knew that was the next car for me. But unfortunately do to timing and circumstances I was not able to buy one. Still, I knew this would be my next car. Whenever I would have a bad day, I would go on Ford’s website and build the car I wanted with all the options and colors choices I wanted. I even saved one of them I had built in a pdf file to reference when I didn’t have internet connection.
This year when Ford announced they would no longer be producing the C-Max in the US I knew it was time for me get my dream car. I went to a local dealership and got the run around. They said since the car isn’t being produced, they can’t get the car with all the options I wanted. They tried to get me to compromise. I felt uncomfortable and pressured into something I didn’t want to do. I left in tears thinking I would never own the Ford C-Max of my dreams.
Then my boyfriend called and said he found a nearly new one in New Hampshire in the exact color with all the options I wanted. He started making the calls on my behalf. Craig the sales representative was always available and even though the transaction was made across states, made me feel like I was sitting right in front of him. The entire Portsmouth team did their best to answer all my questions. Signing the paperwork was seamless and easy. They even set up delivery from NH to TX. When my car arrived before I thought it would, I was overjoyed and estatic.
Thank you for everything you did to make my dream a reality. You really are the best. I’m a Portsmouth customer for life.
This is the sturdiest, well built car I've had.
by 123badback from Riverview, FL
January 7, 2019
This SUV is great. Super lumbar. Drives great. Doors are very heavy so I feel very safe. Well built. No problems. Handles well on highway.
David B was great to work with. Spent quality time showing me the all the awesome features the car came with. There was no pressure in making my decision. They are lucky to have such a caring salesperson like David
This car is fun to drive and responsive.
by NCgirl from Reidsville NC
December 22, 2018
I love my 2016 Escape. It's just the right size for my needs. It's has good looks and is comfortable to drive. The interior controls are within easy reach and easy to use. I love the navigation system and it is easy to use. I'm very pleased with this great SUV. I trade in my sport sedan because my old joints did not allow me to slip easily into it. My Escape allows me the ability to slide right in.
I had Eddy Frances for a sales person. I have bought a lot of cars over the years and he was the best one I have ever had. He was great friendly, funny fast and efficient . I would buy a car from him again.
Cute Future Family Car
by steph mcd from baltimore, md
December 19, 2018
This car was purchased with a future family in mind. It is very roomy and has a large back trunk area. I regularly drive to and from New Jersey and the seats are very comfortable. I used to get back aches about halfway into the trip but I don't even notice any aches with this car. I love the foot-activated lift gate.. great for loading and unloading groceries! I've been getting pretty decent gas mileage for an SUV (24.6 mpg). I'm happy with this car and I'm sure I'll have years of safe & enjoyable driving!
Our buying experience was very comfortable, relaxed and friendly. Their no hassle, no negotiations business model was a very positive experience for us. We will be back.
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