Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.
by Tristins from Edmonton Alberta
January 27, 2019
I love my Ford Escape! A very comfortable and reliable ride. I feel safe driving in any condition even on these Alberta roads. Im very confident in this decision.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
JUST BOUGHT ESCAPE
by AB from Bloomington, IN
January 21, 2019
I don't think Escape will do too bad on gas and does drive nice. I believe it is cheaper than a Honda HR-V. I wanted an aspirated engine due to recent oil dilution issues with the Honda 1.5 turbo. Could use a few more places to put change, remotes, key fobs, etc. The true test will be, ask me how I like it a year from now. Hard to give a reliability rating as I just bought.
Very knowledgeable, helpful, and friendly staff at Bickford Ford that helped me with purchasing my new vehicle. I have purchased vehicles here before from Dave, and will continue to refer him and Bickford to others. Michael did a good job showing me the features in my new vehicle.
Purchased my first Escape
by Untamable from Fort Lauderdale
January 19, 2019
I love the car alot but i wish it had navigation. Beautiful outer color and interior is in great condition. Great pick up to get onto highways.
I bought my first new car here. Carlos was wonderful. He did the best in getting me into a car I loved. I felt very comfortable and I was very satisfied. Juan did the financing part and was great. Thank you first national for geting me into a car that I didn't think I could get.
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
Good experience. Our salesman, Russ was great, very patient and found us the exact car we wanted. We were unfamilar with all the new features on this car and Michael Holden went over everything with us. He was extremely nice, did not rush us, answered all our questions and was a pleasure to work with.
Most reliable and comfortable car Ive ever driven
by Hannah k from Fort Worth TX
January 8, 2019
This vehicle is perfect for a small family. I’ve never had a major problem with mine since I bought it. Only small mainrenance problems like tail light being out. This car is really comfortable and has all the new features I was wanting. It’s perfect!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The three people I dealt with were top notch and super friendly. Cayce Miller helped me find a great deal on my Escape, in the perfect color. Michael Holden helped me w/the techy stuff as I am old school on my Fords. Then it was time for Eric Berg to perform a miraculous loan for me. Thank you all so VERY much. Lucy loves her new Escape!
Bickford was recommended to me by a friend and my Doctor. Being a senior citizen I was hesitant to deal with car salesmen. Still I checked with several dealers and it turned out that Bickford was the most honest and patient. My salesmen was Russ Sumpter and he helped me understand the whole process of buying a new car. After I purchased my new ford explorer I was then introduced to Michael Holden Technology and delivery specialist. He helped me to understand all the electronics in my new car and has an open door policy where he will walk me thru anything I do not understand. I would of been lost with out him. I would highly recommend Bickford Ford the people make the difference.
Our salesperson, Russ, although very busy with many customers on our first visit, always made us feel like we were the most important people he was working with. When his first search for the right vehicle didn't meet our wants, he spent a lot of time finding the perfect vehicle for us. Then there was Michael, who helped explain the workings of the truck and even helped us set up the backup function when we came in with our trailer. Very friendly and personable young man. When he was done helping set up our trailer, he helped us with some issues I had with installing parts in the bed of the truck and when we pointed out some concerns with the bed lining, he personally went and found the service manager to come out and help us. We felt everyone there has gone above and beyond to make sure we are happy with our purchase.
I talked to this dealership on the phone before I drove the 3 hours to get there and the salesman was very friendly and gave me a lot of info then I drove there the next day and ended up buying from them I would recommend this dealership to anyone in the market for a used car they were very nice and courteous and I’m sure I will go back again
Since MC was out the day I made the appt. I believe I was helped by Tyrone? In any case, he was great!!!!
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