Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Robert Bauman Helped me out with the 2016 F150 I just bought last week. I was having issues with the backup sensors not working. He helped me get my truck in at my convenience and even offered to put me in a loaner if needed. Found the issue with a harness and took care of it. He is also helping me with all the questions I have. Great and speedy service.
They have mastered building a culture of customer service and friendliness. Every time we were there when greeted by a sales person upon telling them we were there looking for someone else. They would personally walk us inside, open the door for us and find that sales person for us. Normally at other dealers the sales person would just say we can find them inside and look away. We bought a SUV clearly out of my wife???s and my league of technology knowledge. Our sales person Tommy Shelly spent a lot of time teaching us how to use it and work all the stuff this thing can do. That was the standout service that we needed. They will definitely have our future business.
this review only deals with sales as i have had no interactions as of yet with the service department
have purchased alot of cars over the years,dealt with many different dealerships and i have to say that in my opinion this was the easiest no stress deal i have ever made. The sales man Dave Scott and the finance man Steven Oliver were extremely professional and answered all of my questions.Anything that they were not sure of instead of making up an answer they reached out to others and got the answers.if and when the need arises to purchase another vehicle i would have no issues checking there first.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
The vehicles all look brand new on the outside and interior. The prices are great. My only suggestion is to have the car checked independently before buying it. I have purchased 2 cars from here. The first on had a the side mirror signal go bad a week or so after purchase. No way they could have known that beforehand. The 2nd car, my wife got stranded because the battery was bad and the mechanic said it didn't look like the correct one for the vehicle. I also had to replace all the tires after a month and the front brakes are only "a couple months from needing replaced" too. All told, the tires, brakes and battery cost me about $1200, but I probably saved more than that because it was sold much cheaper than anywhere else, so it's a give and take here.
I want to thank everyone at EVO. Motors for a excellent experience. They went above and beyond to make sure I understood everything about the purchase of the car I bought. I especially want to thank Daria and Zac. They are excellent employees that make sure the customer is satisfied with their purchase. I would give them both a raise and bonus!
My experience was hassle free and easy. My salesperson Robert Feldt was awesome - I recommend seeing him if you need a car or want to sell a car! Clean facility with a kids playroom. Everyone was friendly and looked happy to work there
I have had the best experience today with Aaron belbeck...he stayed with me untill the deal was done!!...i have never had that happen before from any car dealership...he made this transition so easy and headache free for us...thanks to his help and work we were able to get my husband the truck hes been craving to have...my future dealings to find a vehicle will be with him at carmax again!!!...thank you so much Aaron for all the work and dedication you did for us!!!...we will recomend u with anyone looking for a vehicle...
Greg Hiland was so patient, professional, and thorough with me. Never pushed or made me feel uncomfortable. Would highly recommend anybody to go to Karl Flammer Ford and deal with him. Suzanne was just as easy to deal with. Very professional and answered any questions I had.
Pete in Service was beyond helpful to me again for a second time. He is extremely professional, courteous and knowledgeable. I couldn't be happier to have found Flammer Ford and Pete. He is certainly an asset to a great company that's provided me with stellar service once again, from getting our appointment to returning the vehicle back in a timely manner. Highly recommend!
In my grief, I needed to sell my husband???s Titan truck. He passed away 6 mos. ago. I just didn???t want to deal with trying to sell to the public for fear of scams, etc.. I spoke to Ryan in the parking lot and he took me under the wing with compassion. As I waited during the process, He kept checking on me and offering water during the process. He did whatever possible to make it easier for me and comforting. I greatly appreciated this. Several other employees were very kind in coming up to speak a short message to me. All were so kind. God told me in 2 different ways to bring the truck here. Now I know why. I was taken care of very well.
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