No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
Had such a good experience looking for a used vehicle for my daughter. Visited multiple dealerships around the area and none of them listened to my wishlist the way Encinitas Ford did. I saw some negative reviews when I went to post this and I can fully say I disagree with them. They probably changed their process because the experience was 10/10.
Maurice, sales Manager and finance manager(sorry forgot their names) did a great job didnt hassel me no annyoing phone calls after I told them give me a day or so to make sure I had all my stuff together.
We had some awesome sales people helping us today, especially Rory Vanderheyden! They helped me and my mother get out of a bad contract with Honda, they were able to take care of everything and meet us a price that we can afford. We were so worried about the extra fees that we would have had to pay to Honda for turning in our lease, but ford took care of all the fees for us. Thank guys!
Went into dealership looking for new car or truck. Was greeted by Chris and helped us out. Was friendly and very knowledgeable about all the vehicles and trucks. Ended up buying a new 2018 dodge ram truck. Would recommend this dealer and would recommend Chris as well. Drove one hour to this dealership on the 4th of July and was well worth the drive with the experience we had at the dealership.
My husband Paul and I recently purchased a '06 Saturn ION from CarMax in Kearney Mesa. We were greeted with friendly and professional service. The purchase went smoothly and we are happy with our Saturn Ion.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Jamie Hayes assisted us with our purchase. We weren't planning on a new car. We had a 2010 VW Jetta TDI. Fun. What's more fun? A 2014 Jetta TDI. Smoother shifting. Tighter hold to the road. No lack of power. Jamie walked the lot back and forth. No pressure. We had pizza served while our paperwork was done. Only comment, but not really a negative, is that sales AND management should spend more time learning every feature of the cars they sell. There was a bit of, "I'm new to VW", than I expected. Friendly and generally efficient. Ask for Jamie.
Today I bought my third car from Kip... Once again he has made the process not only easy, but enjoyable.
I contacted him yesterday and explained my situation, he immediately replied and said to meet him at the store at 10am.
By noon my wife and I were driving away in my new 2015 Scion TC (fully loaded with only 10k miles). Kip is not only the most honest dealer I've ever known, he is a great guy and a friend!
Thinks Kip and everyone at 5 Grand Autoland!
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