After going to several dealerships I stopped in at Rowe Hyundai and was greeted by Jason Burns. He printed me out some info on the car I wanted, never putting pressure on me to buy right then. He said when I was ready to buy stop back in and he would help me find what I wanted. So forward 3 months later. I went back to see Jason. He got us into my dream car within hours. He was a pleasure to work with. Friendly, kind, took his time to go over everything with much patience. We have purchased many new cars over the years and I would say that this was the best experience buying a new car. He worked with us to get a great price.
I worked with Jason and Thad to get a newer car with everything I wanted on it and at a price I could afford. We ran into some challenges with the vehicle that I wanted and they bent over backwards to remediate any concerns I had. I would go to Jason again in a heartbeat.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
To start off with... Dean was awesome!! no pressure he was all alone when my wife and I stopped in, and very busy. But he took a second to acknowledge us. We were there about an hour and a half and left with a 2008 Tahoe. Simple, Fast, Easy !!! the way it should be. I would have felt better if Dean let me "beat" him up on the price a little more but I still feel i got a good deal!! LOL. I think it is funny reading the other reviews, because we had just came from Brunswick Ford too (I'll never go back).
I can always count on a pleasant experience at Casco Bay Ford. Dylan Deconzo did a great job working with me to make sure I found the best vehicle that fit all of my needs. He is very efficient, considerate and has a high quality of knowledge regarding all of their vehicles. I would absolutely recommend seeing Dylan Deconzo at Casco Bay Ford for your next vehicle purchase!
Thank you Rowe. Thanks for friendly, helpful and professional atmosphere. Mr.J.Burns provide all what I expected from a salesman. Management team, .....quite serious but on the end very friendly and helpful. In the same location, before; I had all different experience, good and disrespectful. Some salesman still need assistance and training. This is my second car in the last 4 years what I am purchased. I am very happy with the product and service from Rowe Hyundai.
Jason is the absolute best! I had two hours and he made it happen with courtesy respect and professionalism! He is it! Thank u for putting me in my dream truck without a minute of regret or disappointment! He knows how to treat a customer! Thank u Will for all the advisement! #Rowe#Jasonisthebest!
After searching for weeks online we found the perfect car at a price we thought was too good to be true. When we walked it the atmosphere was very friendly and we were greeted by Ben Seefeldt who pulled up the used fusion we had found online. The car was everything we hoped it would be, Ben listened to our financing needs and got us out in no time, I would highly recommend Casco Bay Ford to anyone looking. Thanks again!, great job!
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