I have had bad experiences at dealerships in the past and have stayed away from them but my experience here was completely different. The salesperson Don was a very honest and straight forward Salesman. I can definitely tell he has been doing this awhile. I also bought an extended warranty and so glad I did with the high cost of parts and labor anymore. It gives a person peace of mind. I would highly recommend Northtowne Motors in Defiance. Will buy from them again in the future.
I bought a 2016 Ford F-150 from Jim Schmitz back in early July. I recently had the brakes replaced with new rotors and had to work done by my mechanic in the town that I live in. I contacted Jim Schmidt about this problem and they have taken care of over half of the bill or paying for the parts and they realized it was a mistake on their part work should have been done originally and they made it right with me I am writing this review into cancel out the other two because they came forward and made it right with the customer( myself).
I was looking for a used vehicle to transport myself and dog in comfort for a monthly drive of about 300 miles each way. I found a perfect 2009 Ford Escape (the 2009 Escape still had a high roof, all amenities, front wheel drive only, low mileage, a popular and dependable 4 cylinder and great seat comfort & support). The sales staff was friendly and very knowledgeable about the vehicle. Their sales application was only 1 page and with a 25% down payment (not mandatory) and my decent credit, financing and the whole purchase experience was easy and fast. They also knew the history of the vehicle since it was originally purchased there which was also very helpful. They also knocked off several hundred dollars and the vehicle had new tires, wipers, battery, etc. and was very clean. After the purchase, there was no second guessing. I was happy about the vehicle and am confident it will serve our family for years.
I had been looking to purchase a Ford Edge for about 6 months and I do my homework when spending that kind of money. I found a good deal at Mark Moats and even drove nearly an hour to test drive it. I worked with Phil Hagelberger who has years of sales experience and knowledge. Phil was not pushy and I fell like I got an honest deal unlike some of the other dealers I had dealt with when looking.
Everything went well with the purchase of my 2017 Expedition EL. We took delivery the day after our visit because they were to have fixed the back-up camera. The back-up camera was faulty with the image being distorted and was identified during test drive with agreement to have it fixed. Upon delivery, on the same day, the camera again failed and has continued to not be functional (this is day 2). I'm not to worried because they said they would make sure it was fixed so I will write a follow up to this to let you know how it turns out.
That said I feel based on my initial experience they will be true to their word. Look for a review once it does or doesn't get repaired. I do want to say I dealt with AJ (sales) and he was great to work with, always following up and keeping me up to date over a lengthy period. At this time I would recommend him as a great representative of the dealership being knowledgeable and easy to work with.
Very nice car buying experience. Laid back atmosphere and no pressure sale. Doug our Salesman and the Finance manager were very helpful and made the buying process very smooth. We are very happy with our purchase and it was worth the drive to Estle Chevrolet of Hamler.
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