Really nice experience leasing my new 2k19 Explorer
by Yorc3 from DealerRater.com
December 5, 2018
Very good experience leasing my new explorer 2019, the salesman who helped me, Joe Wolfe, a very kind person, besides taking the time to review and explain everything in detail. In addition, all the staff was very kind and helped the process without complications.. I definitely recommend Joe Wolfe and this Dealer to buy or lease a car ...
We couldn't be happier with our new car from Kelly Ford in Melbourne,FL. From the moment we entered the dealership we were treated with courtesy and never felt we were being pushed or jerked around. We had the pleasure of dealing with Ed Stallings and Chuck Cooper who went overboard to satisfy our wishes. Surely the most stress free vehicle purchase we've ever done!! We will definitely be back in the spring for the next purchase.
I had sent them a message asking about a car on Sunday evening. On Monday, the salesman -- I wish I had kept his email so I could name him specifically -- called my husband and followed up with an email to me apologizing that the car had been sold Saturday. To me, that is truly customer service. Even though I'm in Michigan, if I see another car from here, I would still consider the drive to get it.
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