I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
by Carol and Terrence Mitchell from Danville, Illinois
September 6, 2017
We went to this dealer, Courtesy Ford Lincoln, to possibly purchase a new Ford Flex. We were approached by sales person Rick Smith shortly after we arrived. This dealer did not have any Flex's in their inventory so he ask us what color and what accessories we would want in a Flex and with that information he went on an internet search of other Ford dealers. He found a Flex like we were looking for 300 miles away in Wisconsin. He called that dealer to see if they would let his dealership have that car. Working out the financing went fairly smooth and we left looking forward to picking up our new car the next day. We were very impressed when we found out the people going to Wisconsin to pick up the car left at 1:00 a.m. Our new Ford Flex was ready to pick up by 3:00 that afternoon. This was one of the easiest purchases of a new car we have ever done. Our sales person Rick did not apply any pressure whatsoever and was very friendly and nice to work with. He answered all of our questions and was very knowledgeable of his product. Overall, a very pleasant experience.
very friendly and very helpful. got us a good deal and very nice comfortable car to drive. Very little time also.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.