I drove over 70 miles to look at a used car at Fieldhouse Ford, it was worth the trip. My salesman Dave Schurman was fantastic. I would recommend Dave and Fieldhouse Ford to anyone looking for a new or used car
Our experience was amazing. Our salesman , Alan went out of his way to make sure we were happy and able to leave with our purchased vehicle the same day. A bit of a drive ,but well worth it. Would definitely recommend to anyone looking at a new or used vechile.
Professional and courteous are two adjectives to describe my recent experience at Fieldhouse Ford. I purchased a new 2017 Ford Escape and couldn’t be happier with the vehicle. I had the pleasure of working with Jay Fieldhouse who helped me navigate through the car buying process. Jay and his knowledgeable staff made sure my needs were met and that I was always well informed before making any decisions. I live in the Chicagoland area and my car buying experience cannot be matched by any other dealership I visited. I thank the whole Fieldhouse Ford staff and strongly recommend them for anyone else looking for a new or used vehicle.
My wife and I were looking for a new vehicle but our credit wasnt the best ...In fact it was pretty bad actually..but we decided to check out car max.Im glad we did.Very nice selection of cars,great staff..My sales man Ken was a pleasure to work with.We got the car we wanted,in a price range that was fair..Even though our credit was low mine was a 585 wife's was a 615 we got the loan..ken worked hard for us and got the deal done.
I emailed them with a question about a vehicle in stock and they responded very quickly with the info I requested. They were straight forward with the response and did not attempt to "sell" me on anything.
After the service engine light lit & checking with On-Star, I was advised of an emission system issue. When I took the still under warranty vehicle to the Dealership Service Dept., I was advised the vehicle was unsafe to drive. Lisa the Service Advisor was told of our scheduled out-of-state trip. she advised me the replacement required, the wiring harness may take weeks to receive and install. The Dealership went out of its way to provide a loaner and our original p[ans did not have to be altered. In total the problem took 19 days to correct. Lisa called and kept me informed as to the repair progress thru-out the period and reassuring me that everything was taken care of and the vehicle would be ready upon our return. It was ready for pick-up on our return with just a couple signatures required. This was the fourth SUV I'd purchased from Mike Anderson and service like this is the reason I will keep going back.
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