I 'm driving the 2nd Ford Edge that I've purchased from Kayser Ford (Rick Baxter) and I've had all of my service preformed at Kayser's. This includes tires, wiper blades, filters, etc. I've always been treated with respect and appreciation. Dennis Gullickson
I have been at other dealers in the past for service. Have to say I was very impressed with the professionalism! This is the first Lincoln I have owned and I felt like I was there for something other than an oil change....wow great service and very prompt. I was given a loaner to drive for arrands with NO questions asked as in the past at other dealerships I have been told none were available and I would need to wait. Needless to say my next service appointment will be made through Kayser with the ease of the Lincoln app! Love my Lincoln ??
We were lucky in working with Tim in the used car area. He is appatently rather new but i cant praise him highly enough. Very helpful, honest, explained everthing, spent a lot of time with us explaining all the pros and cons and no pressure to purchase. He's a keeper Kayser! We haven't purchased a car since 2009, so it was real scary to us, but Tim put us at ease. All personnel were wonderful!!
Overall a great experience. We truly appreciate the fact that no one at the dealership made us feel "pressured" to purchase or lease a vehicle. This is the second vehicle we have leased at Kayser. Both times we work with Jeff and both experiences have been nothing but positive! Alfred was also very helpful and went out of his way to help us connect with Lincoln Way.
I was treated courteously and quickly. This is an absolutely great service group. The people are friendly, helpful, and knowledgeable. If they don't have the answer they will find it. They are always willing to go above and beyond the call!! Vehicle was in and out sooner than expected and done properly. I have the greatest regard for Service Rep. Alisha, Manager Sean and Scot the OPS manager. They all go the extra mile.
Everyone was very nice and you can tell they care. It feels like they are treating you like family and are very honest and don't try to over sell you. Fair pricing, clean facilities with wi fi and fast service
As always, everyone was always FANTASTIC and WONDERFUL. I just cannot say enough great things about the service department!! :) :) :)
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