Excellent service! Everyone seem to be nice and team players. Very helpful and answered my questions. They made sure we didn???t need anything while waiting for paper work. A big Thank You to Robert he was awesome!
I came looking to test drive a car that I found on the internet. Even though the staff seemed to be a little short handed I was helped in a timely manner. We were able to test drive and sit down with the salesperson and get the process started right away. Overal a very pleasurable experience
Had such a good experience looking for a used vehicle for my daughter. Visited multiple dealerships around the area and none of them listened to my wishlist the way Encinitas Ford did. I saw some negative reviews when I went to post this and I can fully say I disagree with them. They probably changed their process because the experience was 10/10.
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate them for that. I recommend Encinitas Ford.
We bought our first C-Max from Encinitas Ford two years ago and had so many problems with the SYNC system that we spent a long time battling with Ford corporate to have it replaced. Maddi spent hours and hours over the course six months working on getting our issue resolved. She went out of her way to make it right for us even though she had no responsibility in the matter. For that reason and that reason only we returned to Encinitas Ford to purchase our second Ford—a cherry red Escape. Maddi got us set up with the best salesperson and made sure that we were in and out in a little under two hours.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I just ended a lease on a 2012 Ford Fiesta and Kevin helped me get into a new lease for a 2015 Fiesta. I had leased with him before and he was so easy to work with, friendly, and really made me feel like he was on my side and there to help me get the best deal on what I wanted. So, I returned to him again for my new lease and was even more pleased with him and his service this time around! He did an excellent job getting me exactly the car I was wanting and he was efficient and friendly. He went above and beyond providing great customer service and I would absolutely send my family and friends to him! Thank you so much Kevin for making my leasing experience so positive!! Also, Doug in Finance was awesome! Definitely helped to make the leasing deal a success! Thank you Doug!
Having gone to 5+ dealerships in the past 3 months and getting turned down or the run around each time, I was finally able to purchase a vehicle with Encinitas Ford. First and foremost our sales guy Kevin Sale was wonderful; he wasn't like most who will pressure you into buying a vehicle just so that he will make a sale. Kevin was more than willing to work with me and make sure that I was happy with my choice. All of the staff is very friendly and make you feel right at home. I would recommend any and everyone that is looking to purchase a vehicle to go to Encinitas Ford.
Felipe was the reason we bought at Penske. He was knowledgeable and efficient, patient, personable and professional. He is a real asset to your dealership. I am concerned, however, about the cracking around the front shock pushings per the Repair Center. Also, the towing hitch on the truck will not accept standard safety chain hooks on standard trailers. I had to go out and buy D-rings to make it work. But the truck, assuming I could remedy these two issues, is the best ride I've ever owned. I've owned a F150 since 2004 and found this truck highly superior. Ford trucks have come a long way baby!Thank you again, Felipe, for my individual needs.
I did a lot of research prior to deciding on a Jeep and Carl Burger was best dealership. I drove up and I was greeted by Mary and it was a smooth transition from there. I told her exactly what I wanted and she wasted no time in making it happen. Side Note: I brought my 2 kids and the team was so great to them (offering them snacks/water) they have a tv section and a small kids play area. I had a wonderful experience and will be sure to recommend Mary Roberts any chance I get.
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