As always, my experience was excellent with the service dept. at J.O. Williams Ford. I came for a vehicle inspection, but they were able to work me in for an oil change that was needed also. I really appreciate the courteous service.
Although I have paid off 2 vehicles in the past I have never actually car shopped. After about 6 months of shopping around I was ready to give up. Every dealership I went to talked fast and slick. Made promises that they knew they could not keep. I pretty much lost hope that I would find a vehicle that I liked and could afford. I decided to call All Star Ford in Kilgore and of course the same response "Come on by I know we can help you!" So I figured why not. What do I have to loose. Little did I know he actually meant it. After picking my son up from day care I stopped by the lot. Sony, the same man who I spoke with on the phone greeted me. I told him what I wanted. He showed me what he had and a few more choices. To make a long story short. He sold me a GREAT deal on a 2012 Ford Excape but its nothing in comparison to the customer service I received from All Star. The entire staff! They even helped me with my son as he ran around the lot. Sony was very personable and by the time I left I felt I had a friend. He cared about my wants but cared about my needs even more. Most of all I could tell he TRUELY cared. I would recommend everyone to All Star ford. They have the best deals and even better you will leave feeling great about your decision.
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