Salesman Brad William's was very helpful in helping me purchase a new truck. Started looking for used with low mileage and was shown both new and used to help me compare what would be the best deal for me.
Professional- fast- courteous. After another dealer said “no waiting “ . The service department at Mertz said sure . I got my appointment within 2days . The service staff delivered as promised, with a thank you,handshake and a smile . I’ll be back
Mertz is sort of a hidden gem in that this is a small town dealership with absolutely first class service and performance. It is truly refreshing (can one really say that about a car buying experience?) to deal with an honest, fair and straightforward salesperson like Darryl Rautman. JR in the service department is outstanding. Ford is a great product, but the strength in any business transaction is the people behind it. You could not find better people than those at Mertz.
Luis Martinez took the time and patience to show us the cars we wanted to see, he gave us enough time to decide without pushing, rushing or yelling us to buy a car as in the past, we had bad experiences with other sellers,
Absolutely the best of the best! They got me a 2017 Chevy Cruze that was much needed and everything went great! Manager was excellent of and of course jake hatley who was my salesman! Highly recommend them to anyone and everyone! They will work with you and get you what you want! Thanks Jake and auffenburg!!
The sales rep spoke with me at length about my own needs for my next car and showed me a number of different cars on the lot. He did not make me feel pressured to buy, and made sure I was fully satisfied with the car before I bought it. If I still live in this area next time I need a car I will be returning.
Jay and Kyle were WONDERFUL and so helpful!!! Jay came in on his day off and helped us out. The whole experience was great and I would totally buy from the again. They didn't try to push us into anything. They listened to what I wanted and found it for us! And they were VERY patient lol.
Kenny Kent was a delight to work with, he got everything finished in one evening so we could take the vehicle home with us. Promised repairs were made in a reasonable amount of time. very pleasurable experience.
Signing paperwork when the deal is made can be tedious and painful! My husband and I just left Auffenberg Ford in a brand new 2017 Ford Explorer after sitting down with Robbie Foushee in the financial department. Robbie was extremely knowledgable and great to work with. He listened to what we wanted and made the signing and paperwork process very quick and easy!! Thank you so much!!
Just left Auffenberg Ford in a brand new 2017 Ford Explorer! Not only was our salesman, Jay Rieger, committed to my husband and me during our time spent at the dealership, he made sure we were comfortable while waiting to make the deal. Jay has not been in the business long, but he seems to be learning and determined to increase his sales. Job well done and we are so excited about our new SUV!! Thank you!!
Tom Bedbury was the service manager. He helped me and explained what my Ford Escape needed. He was courteous and friendly. He assisted me promptly and efficiently. My car was completed in the time frame he mentioned. Thank you
Don Kraus was the service adviser that handled my work order and he did an excellent job. He was knowledgeable and courteous; he kept me informed on the progress of the job and offered a rental car when it was determined that the job would take over a day to complete. My car has been running great since I brought it in and that's much appreciated!
Our salesperson was very pleasant and helpful. He showed us several transit vans so we could compare them and was very helpful with our decision making process.
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