Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
The last 3 cars I have purchased have been from Car Max because I knew no matter the gender of the buyer, we would pay the same price. Sadly they did not have the year and model I was looking for. I went into a Ford dealership closer to my home and once I figured out that they wee attempting to play numbers games with me I walked out. The following week I went to Mac Haik Ford and met Mr Ellis Joubert. He was honest and understanding from the beginning to the end. He was able to locate the model and color I wanted and I got it at a fair price (I had done my homework on the internet prior to stepping foot in any dealership). I would highly recommend him to anyone that hates dealing with car sales people and the games that they play. Thank you so much Mr. Ellis, I love her!
Just got home from purchasing a new Expedition from Mac Haik. Our salesman, Aladdin Atassi was great to deal with. He is one of the nicest people you will meet. It took us a few days to get the deal done, but in the end, Aladdin got me the deal I wanted and was vary thorough all the way through the process. After we agreed on everything, he got me over to Yao in financing, who was great to deal with also, and out the door very quickly. Before we pulled away, he spent at least 20 minutes going over every possible feature with my wife. By that time the dealership was closed but he kept going until he showed us everything. Very pleased with the buying experience at Mac Haik and the people I dealt with there. If you need a vehicle, go see Aladdin. Great guy. Thanks Aladdin and Mac Haik.
Aladdin could put on a clinic for selling cars. He did everything right in my case. I filled out an online information request over night and he called me the next morning at 9 am on the dot. I didn't have to wonder whether anyone would call and I didn't have to call to chase someone down. Then he was patient and respectful when I told him that I didn't want to run my credit until I talked to someone about possible deals. He took the info I gave him and talked to the finance guy to get a picture of what kind of deal they could get me before I ever filled out an application. Most dealerships I talked to wouldn't even bother. They dismissed me or insisted that I fill out an app first. He followed up with me when I forgot to check for an email he had told me he would send (this was key). And he was always patient, kind, and understanding. He and Yao got me an even better deal than initially expected. I'm an Xenial and do most of my shopping online (including car shopping). No one wants to sit in a dealership all day. They made my experience a great one! I was there less than 2 hours total. I'll definitely refer him to anyone I know who is shopping for a car. And it's highly likely that I'll buy here again. Great job!
Recall for problem regarding the shift of my Ford Fusion
by SuzieQ from DealerRater.com
November 12, 2018
Mac Haik Ford always gives me excellent service for my 2013 Ford Fusion, which I purchased there. Whether it is a recall or some other service, the work is always done promptly, cheerfully, and efficiently. It is an added feature of excellence to offer customers a ride home while work is performed in the shop, and pickup at home to return to the dealership to get the car when service is completed. I will gladly recommend Mac Haik to anyone.
I didn???t have one but two sales folks supporting my new truck purchase. The ease of of the process was great - for a busy Sat night never really felt that I was afterthought which was outstanding. Sebatian and Lawrence were awesome throughout the process!
Ford Edge Automatic Transmission Warranty Check-Up
by Happy Ford Edge Owner from DealerRater.com
November 6, 2018
The Service Department manager is highly knowledgeable concerning automobile problems and repairs and runs his business like a well oiled machine. He expects his service advisors to provide first class service to customers that depend on their automobiles. I received that kind of service on my Ford Edge. The same customer service attitude is evident in the Car Rental Department when it becomes necessary to use a short term rental vehicle.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
Got to my truck quickly, did work exactly as I needed, thanks
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