The receptionist, salesman, and finance person were prompt in responding, courteous and helpful throughout the process. Though I should probably wait to do this until after I actually receive my car from the transport company, I feel confident that all will be well. This was my first car buying from a distance and it went smoothly.
Having never been through the car buying experience, I was very apprehensive. Honestly, the thought of having to wheel and deal for a rather expensive purchase made me sick. Alas, it was that time in my life. ....Enter Ron Sheline... What a breath of fresh air to deal with a fellow, former Marine. Ron asked questions to find out what was important to me. Through his established process, he not only demonstrated expertise of his inventory, he showed his willingness to "get it right" and not just make a quick sale. If you're ready to deal with sharks, go somewhere else. If you want to deal with quality people who value honesty and integrity, go to Wray Ford and ask for Ron Sheline.
As a customer, I expect the companies I purchase from to treat my finances and myself as valued. Especially, if it is a large and long-term investment like a car. We can all agree that no matter what business one walks into, they all hold many departments and Wray Ford is a prime example of this. Having that much variety means having a variety of employees and personality meaning mostly good but sometimes bad days. However, my experience for the past two years from purchasing to as little as an oil change Wray Ford has strived to meet my expectations. The largest impact were from the employees personal touch, understanding, and genuine concern for my needs. I must give Karl from the service department a HUGE shout out for going above and beyond. Of course, my salemen (Ron Sheline) always greets me back when I do schedule for a maintenance appointment but Karl has really impressed me everytime I return. Even when I stop by to see if they could squeeze me in Karl asks me how much time I have and returns my car under an hour each time. Truly an amazing service leader and is keeping me along with many others coming back to Wray! Keep it up with the great employees WF because its making all the difference for us, customers.
Best car buying experience that I have had. Never felt pressure from the salesman. I feel I got a great deal on my truck. Everyone was friendly and very professional. My salesman didn???t use the normal car salesman tactics to make this deal happen. He was professional and respected me. He treated me like a person and not just a sale. This vehicle buying experience has made me a Wray Ford customer for life.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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