My car's piece that sends the signal of gas to the engine was malfunctioning and I was stuck on the side of the highway. I called Barber's and they took me in immediately. They ran all the diagnostics and found nothing and sent me on my way. One city block away the same thing happened and when I called they took the car in and gave me a loaner until they determined and fixed the problem. The only problem I have is that I believe there should be separate loaners for smokers and non-smokers because I drenched the car in Febreze and it did very little good, and I am sensitive to smoke.
Heather the service manager was very attentive to our needs and ensured our truck was worked on promptly so we would have it available for a planned trip. Alex in service was also very helpful and a key player in making sure a rental vehicle was available while our truck was being fixed.
The men that assist you in the Service Department are above and beyond. They are both friendly and helpful when you are in waiting at the Service Department. You are greeted with a smile and never ignored. Hats off to Barber Ford Service Department....the best I have known....
Had annual service and oil change, rotation of tires and recall issue taken care of. Everything was fine, but, did take longer than I was told. Wish it was cheaper, but, overall, I was satisfied with my experience.
I offered up a 4% profit deal on a recent trade in. Declined. Should have been a slam dunk easy deal. They would not budge off their 12% profit margin because they just took it in. Bummer. The sales staff was polite and Briana even texted pictures to me. She's great. The sales manager just wouldn't budge. I've never before had a dealership turn down a $1000 profit deal. Not mad about it, just an honest review.
Can't recommend since I couldn't buy.
although Barber Ford is going through the entire facility overhaul and upgrade, the courtesy and friendly nature of the staff of the service department remains unchanged...they are upbeat, joyful and ready to help you.
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I???m so glad I chose this dealership for my new vehicle and will definitely be using Ken Pollock dealerships in the future!
I have been buying cars every 3 years for the past 39 years. This was the best experience I've ever had. My salesman was informative from the first phone call. He worked around my schedule and even came in on his day off to meet with me. They gave me a great price on my trade and I left with a better deal than I thought I'd get.
I plan on coming here first for my next purchase.
Quick and easy purchase. Fair and honest salesman. Price was reasonable and the vehicle was on the lot ready to go. I would recommend this dealer to anyone!
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