We had the unique pleasure of working with Brian P on the sales floor. Not only was Brian knowledgeable about our car of choice (Subaru) but his non-aggressive, honest style was why we chose him to sell us our new Outback. The experience was enjoyable and relaxing. When we left with our new car, Brian made sure we understood each option available and even followed us down to the gas station to put additional gas in the tank because it was not completely full at the time of purchase.
I purchased a 2015 Subaru with 27000 miles on it. I drove it about 500 miles and thought I heard brake noise but since it had a multi-point check over before I bought it and passed inspection I thought it was ice. Last Friday I took it to my TRUSTED local mechanic and he showed me the rear pads were down to the metal. This could be seen without ever removing the wheels. I now have put 806 miles on the car since I purchased it. I never did see a copy of the detailed check the salesman said was done. Right now I don't trust the sales people or mechanics so I had the repairs done and will take the bill to them and we will see what happens!!
I was surprised to see the changes in the room and some new faces. I liked the way it was before actually, everyone seemed to happy to see you and you felt it a team. Now they are sort of divided and more focused on their own task than the customer.
I have always loved all your people in the service department and they have always treated me well, which is why I come back.
I love the fact you clean my car especially this time of year! The guy that takes me to work and comes to get me is very pleasant and nice. Makes it very easy to drop the car off for the day.
My car was dead in the morning, I called service, they said bring it right in.I did and it was a battery issue, they replaced it, checked a few other things, washed it and called us to pick it up.great service and they even called the next morning to check on it..Always good to do business with them.
At first they acted like I did not have an appointment, but did not say that directly. just acted surprised to see me. That did not slow them down and they took my vehicle in, changed the mirror (Truck, outside), washed the vehicle, took my money and sent me on my way. I cannot ask for better service. Keep up the good work.
H. Randy Charboneau
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