Best Customer Service at Waipahu Cutter Mazda!
November 5, 2018
Brought our vehicle back from Washington State and needed to get it serviced at the closest Mazda Dealer to me. Made an appointment at the Waipahu Cutter Mazda and got Jonathan Aquino as my Service Advisor. I had the best service from him! He was very professional and made me feel like family! He explained everything clearly that was going to happen with my service and also listened and correctly logged down a problem I had with my car. He made sure he understood what I told him so he could relay it to the technician who would check my vehicle. I wanted to wait for my vehicle, so Jonathan took me to the waiting area and made sure I was comfortable, showing me where the restrooms were, coffee & water. When my vehicle was done, he called me to let me know and went over what I would be charged for which was exactly what the estimate was that he advised me of earlier. From start to finish, his service was impeccable! Thank you Jonathan and Cutter Mazda! You truly have an asset with Jonathan working for you! This is what customer service is all about!